Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values‑based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description
Position Purpose Summary
The Team Leader will plan and implement individualized programming while promoting an environment in which all supports and activities are built upon individualized and measurable goals. They are responsible to lead shifts – guiding and motivating the team to achieve organizational goals.

Accountabilities
The incumbent may perform all, some, or similar duties, those listed below:

Frontline Direct Client Support

Provide inclusive supports which can include treatment, or rehabilitation plans for individuals within the assigned Lawson Ministries programs

Assist individuals in developing person‑directed goals; helping track and monitor progress in conjunction with staff, family, and others involved in the individual’s life

Provide personal care to individuals as required

Assist with supporting individuals’ day‑to‑day living responsivities (i.e. household chores, meal prep, etc.)

Administer, accurately document, and order medications for supported individuals

Coordinate community‑based activities and natural supports to foster community engagement

Navigate community resources to identify opportunities for service users to build skills and realize community‑based goals

Leadership of Team Culture

Assist with coordinating day‑of staffing assignments based on available staffing resources and client demands

Check‑in and communicate with team members as needed during the course of their shift; documenting any required action items

Completes daily on‑call reports for the shift worked

Assist with any type of emergencies that may arise during the shift; and provide assistance to other programs as needed

Monitor level of program supplies; requesting re‑order/purchase as needed

Ensure the AIMS Case Management software is used for all documentation and support team members in using the software

Scheduling

Ensure program coverage in accordance with government, contractual and organizational requirements for assigned program





Complete scheduling in accordance with call‑down practices; resolving scheduling conflicts as they arise, and liaising with 3rd party staffing agency to coordinate substitutes as needed

Input requests from employees for time off including vacation requests in accordance with organizational policies

Distribute weekly schedules for assigned program

Coordinate with Supervisors and Administrative staff to schedule annual trainings for employees

Quality Assurance Measures (QAM)

Complete physical site spot checks; ensuring proper documentation

Complete bi‑weekly QAM checks for assigned location; follow up with Supervisors or Administration as required

Ensures front line staff maintain the general upkeep, cleanliness and maintenance of applicable programs spaces

Perform Other Duties As Required
Perform other duties as needed to support the program and the Mission Statement.

Critical Relationship Management
Internal

Directors, Supervisors, Co‑workers, Front Line Staff, Volunteers & Clients

External

Community Members, Vendors, Client’s Family Members

Managerial Responsibility

Reports directly to the Program Director or designate

This position has no direct reports

Financial And Materials Management

Uses or maintains organization assets in accordance with established guidelines

Utilizes assigned equipment and supplies appropriately as per policies and procedures

Working Conditions

This is a full‑time position based on 42 hours per week

Schedule may vary according to requirements of responsibilities; weekend and evening work will be required

Hours of work and work schedule will be set in coordination with the employee’s supervisor

This position is not considered a management position for the purposes of the Employment Standards Act of Ontario

Regular travel between locations in the city may be a requirement of this position (within Hamilton, and surrounding area)

Position will be in‑person due to the requirements of the position

Physical lifting of up to 20lbs may be required

Education, Experience, And Qualifications
Education, Qualifications and Certifications

Completion of a formal post‑secondary/college program of two academic years: Developmental Social Worker Diploma or equivalent in Human Services field

Current First Aid, Cardiopulmonary Resuscitation with Defibrillation Training, and current Non‑Violent Crisis Intervention certification are required





Alternative combinations of education and experience may be considered.

Experience And Knowledge

Minimum of one (1) year of prior related experience working with adults with developmental disabilities and vulnerable populations is essential

Lifts and Transfer training and Personal Care Support experience are both considered an asset

Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office Suite: Outlook, Word, Excel, Power Point.

Skills And Capabilities

Act as a role model for inclusive, respectful and ethical practice

Self‑motivated/disciplined

Ability to maintain information in confidence and exercise good judgement

Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment

Excellent interpersonal skills, integrity, and adaptability

Ability to handle complaints and resolve conflicts

Exhibit valuable listening skills, have strong oral/written communication skills and respect authority

Participate in mandatory orientation training, on‑going career development and training

Participate in regular supervision and performance appraisal processes

Demonstrate an understanding of the psychological and social dynamics of working with individuals who experience complex, responsive behaviours.

Work in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Represent the organization in a positive, professional, and engaging manner.

Comply with all Salvation Army policies, procedures, and associated legislation.

Treat the property of The Salvation Army with due care and caution.

Must have at minimum a valid Ontario Class “G2” Driver’s License, personal vehicle an asset, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required

Ability to provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion.

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation
The target hiring range for this position is $48,428.77 to $60,535.97 with a maximum of $72,643.16. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.

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📌 Team Leader (Ontario)
🏢 The Salvation Army in Canada
📍 Ontario