America Fujikura Limited (AFL) is hiring customer-focused, sales-minded professionals to join our Canadian Operations as Residential Sales and Service Technicians (SSTs) .

This role is ideal for individuals who enjoy engaging with customers, building relationships, and recommending solutions that improve people’s day-to-day lives. While technical skills are part of the role, success is driven by your ability to connect with customers, understand their needs, and confidently recommend products and services to meet those needs .

If you’ve worked in retail sales, wireless sales, electronics, hospitality, or service environments where upselling and customer engagement were key, this could be a great next step in your career.

Job Description – Residential Sales and Service Technician (SST)
Customer & Sales-Focused Role | TELUS Products & Services
Location: Vancouver Island, Parksville, Duncan area.

What You’ll Do
As a Sales and Service Technician with AFL, you’ll act as a trusted AFL brand representative, delivering both technical service and value-driven recommendations to customers inside and outside their homes.

Your responsibilities will include:

Installing and repairing equipment related to home networking and connectivity.

Engaging customers in consultative conversations to understand their needs.

Recommending and selling products and services, including:

High-speed Internet & Optik TV

Home networking and Wi-Fi solutions

Smart home security and connected-home services

Streaming and entertainment packages

Identifying opportunities to enhance the customer experience through add-on services

Educating customers on available promotions, bundles, and future-friendly home (FFH) solutions





Meeting performance expectations across various key performance indicators (KPIs) including value generation and professional sales advising.

Taking ownership of your learning by staying current on relevant products, services, and offers

Delivering a professional, safe, and positive experience on every visit

What We’re Looking For
Customer & Sales Mindset

Strong customer service and relationship-building skills

Comfortable with solutions-based / consultative selling

Confident making recommendations that add value to the customer experience

Experience upselling products or services is a strong asset

Adaptability & Independence

Self-motivated and able to work independently with minimal supervision

Comfortable multitasking in fast-paced, customer-facing environments

Strong communication skills (spoken and written English required)

Physical & Technical Aptitude

Willing and able to perform physically demanding work, including:

Lifting up to 60 lbs

Climbing ladders and poles

Working in confined spaces and varied weather conditions

Comfortable using tools and learning technical processes (training provided)

Schedule & Availability

Flexible to workdays, evenings, and weekends as required

Qualifications

Minimum Grade 11 Math

Strong computer skills





Valid Class 5 Driver’s License with clean abstract

Ability to work from heights in various weather conditions during the day and evenings

Legally eligible to work full-time in Canada (Work Permit, Visa, Permanent Resident, or Canadian Citizen)

Willing to undergo background checks and obtain a Security Alarm Installer License

Previous experience in sales or customer service is a strong asset

Technical or telecommunications experience is preferred but not required

Why Join AFL?

Represent a trusted, national brand

Competitive unit-based (piece-rate) pay structure

Earn additional income through sales and upselling incentives

Annual merit increases based on performance

Steady, year-round work—including winter months

Best-in-class training and professional development

Supportive, diverse, and safety-focused team environment

Growth opportunities opportunities in a rapidly evolving industry

Ready to Join Us?
If you’re passionate about customer experience, sales, and technology , we want to hear from you. AFL offers a unique opportunity to build a rewarding career where relationship-building and performance are recognized and rewarded .

We welcome diversity and encourage individuals of all backgrounds to apply! We provide reasonable accommodations for individuals with disabilities. If you need accommodations during the application process, contact [HR contact information]. We are an equal opportunity employer and value diversity, not discriminating based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

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📌 Technician (I&R/Field Service) (British Columbia)
🏢 AFL
📍 British Columbia