Become a vital part of SPH Emergency’s team as a Patient Support Assistant and Call Operator. This role merges clerical patient care responsibilities with switchboard communication tasks.

Reporting directly to the Nurse Manager, your responsibilities will include various clerical duties to assist with patient documentation. You will also manage incoming telephone calls, acting as the first point of contact when the switchboard is unavailable. Your ability to organize and communicate will greatly impact team performance.

Key Responsibilities:
• Perform patient documentation clerical functions
• Handle incoming non-auto-attendant calls efficiently
• Utilize necessary office equipment




• Organize work effectively adhering to guidelines
• Employ diverse computer software applications

Requirements:
• Completion of Grade 12 and Nursing Unit Clerk certification
• One year of recent experience in a similar role
• Knowledgeable in medical terminology
• Effective verbal and written communication abilities
• Proficient keyboarding skills of at least 50 wpm

Support essential hospital operations and patient care through effective clerical and communication skills at SPH Emergency.
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📌 Patient Support Assistant & Call Operator (British Columbia)
🏢 Vancouver Island Health Authority
📍 British Columbia