As a Guest Experience Guide, your goal is to facilitate the fun, engaging, efficient and safe movement of guests through the attraction. As a guide you may wear multiple hats as a Greeter, Flight Guide, Entry Scanner, and Photographer. You will have engaging interactions with our guests by bringing your best and anticipating guests’ needs while following Flyover standards and operating procedures. The Guest Experience Guides should always strive to maintain a positive attitude and a safe environment for all guests and team members.

What you’ll do

Greeting guests and answering questions in a welcoming and positive manner

Ensuring accurate information is provided to guests, ensuring adequate expectations

Taking and editing photos of guests, while being knowledgeable about the photo packages and backgrounds

Handling cash transactions, ticket sales and other retail duties as required

Organizing large groups of people into correct queues, while calculating and communicating accurate wait time information

Directing guests around the different areas of the attraction and assisting them onto the ride

Ensuring all ride safety precautions are met, and informing the Operator and Supervisors of any concerns

Ensure Flyover operating procedures and service standards are consistently maintained

Communicate efficiently using proper radio protocol

Assisting with evacuation procedure in the event of an emergency and follow emergency preparedness plan





Possessing knowledge about Vancouver and other attractions

Other duties and projects as assigned.

Qualifications

Availability to work a variety of shifts including evenings, weekends and Holidays

Be comfortable working on your feet for extended periods of time in both an indoor and outdoor environment

Ability to lift loads of up to 30 pounds as necessary

Flexibility to complete various tasks in different roles

Extensive knowledge about Vancouver and local area

Experience in the tourism/hospitality industry is an asset

Cash handling and public speaking experience preferred

Fluency in a second language in addition to English is an asset

FoodSafe Level 1 certification or equivalent is an asset

Serving it Right certification equivalent is an asset

Welcoming All Applicants
At Flyover, we value a robust team built on respect and professionalism. We seek individuals who bring talent, enthusiasm, and a commitment to great guest experiences. Our hiring decisions are based on skills and qualifications, as well as alignment with our mission and values.

We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. To handle this job successfully, any person hired must be able to perform each task effectively. We welcome all applicants and are happy to provide accommodation upon request.

The pay range for this role is:

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📌 Guest Experience Guide (British Columbia)
🏢 Flyover Vancouver
📍 British Columbia