Deep customer & market understanding. At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.

Senior Product Manager

Joist helps small businesses create qualified invoices and get paid faster. Our mobile‑first SaaS platform has earned top ratings from hundreds of thousands of contractors, freelancers, and small business owners who rely on us every day. As a Senior PM, you will help shape Joist’s next‑generation Agentic Field Service Management (FSM) experience.

You will define and deliver AI‑powered, model‑assisted workflows that help contractors manage jobs, schedules, customers, and collect payments with less manual effort. You will also help integrate and cross‑sell AI‑powered voice products that exist within the EverCommerce portfolio. This role is not an AI research, ML platform, or data science position.

Success requires deep intuition for contractor FSM workflows, Jobs‑to‑be‑done, and end‑to‑end UX, combined with the ability to operate effectively in ambiguous, AI‑native product paradigms.



Define and communicate a compelling product vision for agent‑assisted FSM workflows aligned with company goals and contractor needs. Prioritize work based on customer and business impact, not just feature output.

Establish clear mechanisms for data‑driven trade‑offs and decision‑making. Deep customer & market understanding. Lead customer discovery, interviews, and usability testing.

Product

Development & Execution Define and own agent‑assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration. Design human‑in‑the‑loop UX for AI‑driven actions. Translate AI capabilities into trustworthy, contractor‑grade experiences.

Partner with platform and AI teams through a product and UX lens. Drive cross‑functional collaboration to deliver timely, high‑quality releases. Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning. 5+ years in product management, ideally in B2B SaaS.

Experience running and shipping experiments in live products. Understanding SMB workflows in trades, construction, or service industries is a plus. Strong understanding of SaaS metrics and product performance drivers.

Excellent communicator,



able to engage both stakeholders and senior leadership. Proficiency with agile, product/PLG tools (Jira, ProductBoard, Optimizely, Amplitude, Looker, Heap, etc.). With a widely distributed team, we are used to working remotely across different time zones.

This role can be based anywhere in Canada - if you’re close to one of our offices, we can set you up in‑office or you can work 100% remotely. Otherwise, occasional travel to our Toronto office—once per quarter—will be expected. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Flexibility to work where/how you want within your country of employment – in‑office, remote, or hybrid Flexible and generous (FTO) time‑off Registered Retirement Savings Plan (RRSP) with 4% company match The target base compensation for this position is $140,000 to $170,000 CAD per year in most locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above. EverCommerce is an equal opportunity employer and we value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

📌 EverPro - Senior Product Manager, SaaS Agentic Workflows at Joist (Remote, CAN) (Toronto)
🏢 EverCommerce
📍 Toronto