Become a Client Support Technician I with NRT, where you will empower customers by resolving technical issues across various platforms. Your role will focus on delivering exceptional customer service through effective communication and support.

As a Client Support Technician I, you'll be responsible for troubleshooting and escalating technical issues while managing incoming support requests in a fast-paced workplace. This position requires a strong foundation in problem-solving and a commitment to outstanding service, ensuring client satisfaction through every interaction. You will collaborate with both clients and Tier 2 support teams to maintain service quality.

Key Responsibilities:
• Handle incoming client calls and ensure accurate logging
• Troubleshoot and document issues within the ticketing system




• Escalate complex problems to Tier 2 support as necessary
• Keep the support inbox monitored and follow up promptly
• Maintain complete ticket documentation for effective communication

Requirements:
• Bachelor’s degree or relevant diploma in IT or Computer Science
• Understanding of networking basics and operational systems
• Experience with logging and managing support incidents
• Strong customer service background and communication skills
• Attention to detail and technical documentation proficiency

Utilize your technical expertise to deliver superior customer support at NRT and help clients navigate their challenges efficiently.
#J-18808-Ljbffr

📌 Client Support Technician I at NRT (Ontario)
🏢 NRT Technology
📍 Ontario