Join MCI’s team as a Bilingual Sales and Customer Support Agent in Sydney, NS. Focus on providing technical assistance and enhancing client relationships in a energetic setting.

In this entry-level position, MCI seeks individuals who can thrive in a fast-paced customer-centric environment. Ideal candidates will utilize their bilingual skills to address customer inquiries effectively. You will be responsible for active listening, account management, and documenting customer interactions to ensure successful resolutions.

Key Responsibilities:
• Conduct inbound and outbound calls with professionalism
• Listen and assess customer needs for accurate responses
• Manage customer accounts using internal systems
• Document all interactions thoroughly in CRM software
• Attend training to improve product knowledge and support skills

Requirements:
• Must be at least 18 years old
• High school diploma or equivalent is required
• Strong typing and communication skills
• Familiarity with Windows and Microsoft Office Suite
• Prior experience in customer service is preferred

Contribute to MCI’s mission by delivering exceptional customer support and sales solutions.
#J-18808-Ljbffr

📌 Sydney Bilingual Sales and Support Agent (Nova Scotia)
🏢 MCI
📍 Nova Scotia