Enhance customer experiences with MCI as a Contact Center Representative II in Sydney, NS. Your role will encompass customer service calls, technical support, and sales initiatives.

MCI is hiring a motivated Contact Center Representative II to engage with customers directly. Your responsibilities will include managing calls, troubleshooting issues, and ensuring customer satisfaction through effective communication. This full-time, on-site position offers comprehensive training and paths to career advancement.

Key Responsibilities:
• Process inbound and outbound calls in a timely manner
• Solve customer concerns efficiently and effectively
• Research and retrieve necessary information for resolution
• Keep exact documentation of customer interactions
• Conduct conversations to uncover customer needs

Requirements:
• High school diploma or equivalent required
• Must demonstrate strong verbal and written communication
• Familiarity with Microsoft Office applications needed
• Excellent time management skills essential
• Ability to multitask and stay organized is a must

Bring your enthusiasm and customer service expertise to MCI in Sydney!
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📌 On-Site Contact Center Representative II (Nova Scotia)
🏢 MCI
📍 Nova Scotia