Is this job for you? Do you believe in putting the customer first?
Are you a team player and do you have an incredible sense of leadership?
Are you motivated by achievement goals?
The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a outstanding customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team.
*** THIS IS NOT A REMOTE POSITION ***
Responsibilities Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
Process requests for product returns, price matches, warranties, etc.
Follow up on orders and any research related to them
Follow up with our warehouse, marketing, or product content teams as needed
Remain vigilant in the face of potential fraud
Manage several tasks at once
Qualifications Ability to promote excellence in customer service




Must be willing to travel to and work from one of our many store-front locations
Experience in Live Chat, Zendesk, Shopify is an asset
Bi-lingual English French is an asset
Retail experience is an asset
Why The Brick? Competitive remuneration package that will commensurate with experience
Career progression potential with plenty of access to ongoing personal and professional development
Employee discounts
A dynamic environment to showcase your leadership talents.
The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process.
If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected].

#J-18808-Ljbffr

📌 Live Chat Agent (Alberta)
🏢 The Brick
📍 Alberta