Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, innovating and industrializing best practices. This ensures a competitive and quality level of service while respecting the deadlines agreed with customers.
As a member of the DC Operations team and reporting to the Datacenter Manager, the DC IT Technician ensures the proper functioning of the data center infrastructure by securing the equipment's installation and maintenance, which guarantees the equipment’s continuity of service.
Responsibilities
Contribute to datacenter systems architecture and ensure 1st level of support
Optimize the racks for recent servers
Connect power and network cables within server and network racks
Wire the incoming cables and network within the racks respecting wiring scheme
Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
Assemble and install computer hardware (assemble / install / upgrade/ update servers)
Adhere to health and safety rules and regulatory requirements
Escalate incident tickets to Level 2 support where appropriate
Contribute to Datacenter maintenance
Complete interventions on the equipment in response to monitoring alerts or customer tickets
Upgrade the servers (change obsolete components)
Undertake curative maintenance on delivered servers
Troubleshoot technical issues using various tools: network, servers
Understand and maintain cabling systems
Replace failed networking devices within racks




Implement actions to resolve problems related to the server environment
Ensure servers are functioning properly via analysis and monitoring
For all these actions, use the right tools and keep asset’s databases up to date : stock, assets, status, actions, etc…
Assist team members with other relevant maintenance tasks within the Datacenter
Coordinate activity with all 24/7 teams and help improve customer relations
Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
Help maintain good customer relations and customer satisfaction on a daily basis
Ensure information is shared between maintenance agents and provide reports to the Team Leader
Respect the schedule and targets set by the Team Leader
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Skills
Technical skills
A keen interest in IT and computer hardware products/components
Advanced understanding of general maintenance procedures and techniques
Basic knowledge of computer networking
Physically capable and available to work weekends, public holidays, and evenings
Effective problem-solving abilities
Fluency in English
Softskills
A team player with excellent communications skills
Customer centric oriented
Attention to detail and a solution oriented approach
Positive and proactive mindset
Organizational skills
Background
Post-secondary or equivalent qualification in electronics / IT / Maintenance
A minimum of 2 years’ experience in a similar role
Experience of building and maintaining computers

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📌 DC IT TECHNICIAN (Ontario)
🏢 OVHcloud
📍 Ontario