Position Summary As part of the Customer Service team, the Hadrian Customer Service Representative (CSR) is the key contact for the company’s authorized distribution network. The CSR is responsible for producing layout drawings based on construction drawings & specifications using the company’s in‑house software, quoting and ordering projects, order management via JD Edwards ERP, managing customer accounts, and promptly responding to inquiries and troubleshooting product‑specific technical questions.
Responsibilities Interpret architectural and construction drawings to produce accurate quotations, submittals and layout drawings; review project specifications to ensure product offering is in compliance.
Reproduce floor plans into Hadrian software, including supplemental AutoCAD drawings as needed.
Develop clear product knowledge and ensure the Hadrian offering meets customer specifications and applicable codes.
Manage orders in JD Edwards ERP, including custom order entry, processing to post‑shipment, and handling credits & RMAs.
Communicate with engineering, production, shipping, operations, accounting and IT teams to resolve issues and support continuous improvement.
Provide customer and technical support, meeting service level agreements and troubleshooting quality concerns.
Assist in development and implementation of process changes and improvement initiatives.




Share best practices and maintain awareness of emerging issues across the team and company.
Perform other duties as requested.
Qualifications / Skills 3‑5 years of experience in a customer service/account management‑related role, preferably supporting a specialized or technical product.
Excellent written and verbal communication skills.
Solid organizational skills and ability to multitask.
Demonstrated problem‑solving ability and critical thinking.
Proficient in MS Office suite and ability to learn JD Edwards ERP and AutoCAD.
Understanding of construction documents, specifications, and codes such as ADA, AST, E84.
Experience with e‑commerce, EDI, FoxIt or Adobe Editor is an asset.
Experience in a manufacturing environment is an asset.
Benefits Competitive Salary
Medical, Dental, Vision, LTD, AD&D;, and Life Insurance
Competitive vacation policy
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
DCPP with eligible matching
Employee Stock Purchase Plan – purchase company stock at a discount
Equal Opportunity Statement Zurn Elkay is an equal‑opportunity employer that provides an inclusive and diverse work environment. We are committed to providing reasonable accommodations for applicants upon request at any stage of the recruitment process.

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📌 Building Products Customer Support Specialist (Ontario)
🏢 Hadrian Solutions ULC CAD
📍 Ontario