Loyalty Retention Specialist As a Loyalty Retention Specialist, you will support client retention by working with the client and internal ADP departments to facilitate continued positive client experiences. You will thrive in a fast, metrics‑driven environment, building rapport, establishing trust, and shining with professionalism.
ADP is a global leader in human‑resources technology, offering AI‑enhanced payroll, tax, HR, benefits, and more. We value equity, inclusion, and belonging and serve over 1 million clients in 140 countries with 62,000 associates worldwide.
Responsibilities Manage the resolution process for any business at risk by working with clients to maximize retention and minimize loss dollars.
Determine the components of the save process and involve necessary resources across ADP business units.
Engage and partner with appropriate departments for issue resolution and follow‑up.
Coordinate and monitor tasks to ensure issues are resolved timely and accurately.
Act as a liaison between client and ADP associates to achieve client goals.
Communicate status updates to all appropriate parties.
Perform appropriate follow‑up to ensure future client satisfaction.
Maintain complete and accurate client profile notes.
Utilize all internal tools and defined processes to ensure optimal productivity and service excellence.
Participate in training programs designed to enhance service skills and increase product/systems knowledge.
Keep up to date with market penetration and competitive products.
Keep up‑to‑date and proficient on payroll, tax,



legal regulations and new product enhancements and changes via training, seminars, documentation, etc.
Provide support to other departments during critical business cycles as determined by Senior Leadership.
Perform other duties as assigned.
Requirements 5 years client service experience.
Advanced Internet and MS Office Skills (Word/Excel) required.
Excellent communication and analytical skills.
Excellent customer service skills.
Solid influencing skills, interpersonal skills and organizational skills.
Excellent decision making and problem‑solving skills.
Quebec candidates: French is required for Quebec‑based roles; English is also required.
Benefits Focus on mental health and well‑being.
Join a company committed to giving back and generating a lasting, positive impact on communities.
Knowledge to help you grow – ongoing training and development, tuition reimbursement.
Innovate and problem‑solve – shape the future of work with people you like.
Balance work and personal time – flexibility to integrate work more easily into everyday life.
Go Global – networking opportunities around the world.
Belong – join one of ten Business Resource Groups to connect globally with networks and allies.
ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. We base hiring decisions on skill and experience and consistently uphold the highest standards of integrity and ethics.
ADP values ethical conduct and requires employees to demonstrate integrity and respect in the workplace.

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📌 Loyalty Retention Specialist / Spécialiste, Fidélisation des clients (Nova Scotia)
🏢 Fairygodboss
📍 Nova Scotia