Position Overview Under the direction of the Director of Residential Care and Francophone Services, the Residential Team Lead is responsible for the day‑to‑day management of activities and ensures the delivery of high‑quality care to residents, as well as to their families and caregivers, primarily at Maison de l’Est. The Residential Team Lead supervises unionized members of the care team, including Registered Nurses (RNs), Registered Practical Nurses (RPNs), and Personal Support Workers (PSWs). This role combines clinical practice, leadership, program management, and team development in a palliative care setting.
En la direction de la directrice des soins en résidence et des services francophones, le ou la chef(fe) d’équipe en résidence assure la gestion quotidienne des activités et veille à la prestation de soins de grande qualité aux résidents ainsi qu’à leurs familles et proches aidants, principalement à la Maison de l’Est. Il ou elle encadre les membres syndiqués de l’équipe de soins, incluant les infirmiers et infirmières autorisés, les infirmiers et infirmières auxiliaires autorisés et les préposé(e)s aux services de soutien personnel. Ce rôle conjugue pratique clinique, leadership, gestion de programmes et développement de l’équipe dans un contexte de soins palliatifs.
Key Responsibilities Clinical & Program Leadership Oversee all aspects of resident care, ensuring evidence‑based, client‑centered practice
Coordinate and oversee admissions in collaboration with the Admissions Coordinator
Ensure care plans are developed, implemented, and regularly reviewed
Lead and support the interdisciplinary care team (residence staff, physicians, counsellors, volunteers)
Participate in weekly rounds to review resident care plans and address concerns
Support residents and families with end‑of‑life care needs
Oversee medication management and incident reporting




Monitor quality of care through regular audits and continuous improvement practices
Ensure appropriate supply management within the residence
Team Leadership & Human Resources Supervise, mentor, and support nursing and care staff in a unionized environment
Conduct performance reviews and provide ongoing coaching and feedback
Support recruitment, orientation, and training of new staff
Foster a positive, collaborative, and respectful workplace culture
Participate in scheduling coordination and on‑call rotation
Organizational Contribution Contribute to quality improvement, risk management, and health & safety initiatives
Participate in committees, training, and organizational events
Support accreditation activities and continuous program development
Collaborate with senior leadership to establish and achieve program goals
Qualifications Education & Certification Bachelor of Science in Nursing (BScN) or College Diploma in Practical Nursing
Current registration in good standing with the College of Nurses of Ontario (CNO)
CHPCNC – Certified in Hospice Palliative Care Nursing Canada
LEAP Certificate (Learning Essential Approaches in Palliative Care), or willingness to obtain within 6 months of hiring
Current CPR/BLS certification
Experience Minimum 3 years of hospice palliative care experience
Minimum 1 year of supervisory or leadership experience
Experience working in a unionized environment preferred
Skills & Competencies Solid clinical knowledge in palliative and end‑of‑life care
Excellent leadership, communication, and interpersonal skills




Ability to manage multiple priorities in a quick‑paced environment
Strong critical thinking and problem‑solving abilities
Commitment to person‑centered, compassionate care
Proficiency in computer applications (e.g., Microsoft Office)
Bilingualism (English/French) required
Additional Requirements Valid driver’s license and reliable transportation
Ability to provide a satisfactory Vulnerable Sector Check
Flexibility to work varied hours and on‑call shifts
Working Environment Hospice residence setting
Collaborative, interdisciplinary team environment
Physically active role requiring lifting, mobility, and direct patient care
Why Join Hospice Care Ottawa? You will be part of a dedicated team providing compassionate, high‑quality end‑of‑life care in a supportive and mission‑driven workplace. This is an opportunity to lead, mentor, and make a meaningful difference in the lives of residents and their families.
Employment Details Reporting Relationship: Reports to the Director of Residence Care and Francophone Services
Position Status: Permanent, Full Time (37.5 hours per week)
Position Schedule: 37.5 hours weekly, 5 days worked; may require occasional evenings and weekends
Compensation: $43.98 an hour. Eligible for Group Benefits after 90 days. Eligible for paid personal/sick leave.
Location of Work: La Maison de l’Est 380 LeBoutillier Ave
Travel: May be required to travel within Ottawa area to all Hospice Care Ottawa sites.
Language of Work: Bilingualism (French and English) required
Vulnerable Sector Check: Required
Employment Equity Hospice Care Ottawa is an equal opportunity employer welcoming application from individuals with diverse backgrounds. Accommodation is available during all aspects of the recruitment process. If you require accommodation, please make your request known when contacted.

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📌 Chef(fe) d’équipe bilingue Infirmier(ère) autorisé(e) / Infirmier(ère) auxiliaire autorisé(e)/B[...]
🏢 Hospice Care Ottawa
📍 Quebec City