Reporting to the Senior Customer Care Manager, the Bilingual Customer Care Representative is responsible for delivering world‑class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team. This role also focuses on building and maintaining strong relationships with both clients and internal teams by providing prompt, accurate, and dependable support to foster long‑term customer loyalty. The ideal candidate is proactive, organized, and customer‑focused, with the ability to work in both English and French in a fast‑paced environment. The role is posted for Toronto, but we are open to candidates from Montreal.

Key Responsibilities

Deliver exceptional customer service on every interaction

Respond to customer inquiries via phone and electronic channels

Resolve issues quickly and accurately or escalated as per established protocols

Handle and resolve customer complaints with professionalism

Meet or exceed performance metrics (KPIs)

Demonstrate strong listening skills and remain calm under pressure

Support and mentor other members of the Customer Care team when needed

Qualifications

Bilingual in French and English (required)

Minimum 3 years of customer service experience





Ability to work both independently and collaboratively in a fast‑paced environment

Previous exposure to team lead responsibilities or mentorship is a strong asset

Strong communication skills with the ability to handle escalated or complex situations professionally

Strong computer skills and technical aptitude

Experience with routing and dispatch is a strong asset

Skills

Enthusiastic and entrepreneurial mindset

Strong multitasking and adaptability skills

Excellent verbal and written communication

Highly organized with effective time management

Proficient with general computer systems and MS Office Suite

Ability to work independently and collaboratively within a team

Additional Information

Applicants must be legally authorized to work permanently in the country of posting

Final candidate must successfully complete a criminal background check

Why Join Us

Join a fast‑growing, innovative company with a trusted reputation and a loyal, expanding customer base.

Collaborate with a supportive leadership team and passionate cross‑functional partners committed to your success.

Enjoy a competitive compensation package that includes:

RRSP match to support your long‑term financial goals

Thrive in a hybrid work setting that promotes flexibility and work‑life balance.

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📌 Bilingual Customer Service Representative (Ontario)
🏢 Culligan Quench Canada
📍 Ontario