Specialist, Designated Sales Associate (DSA) The Specialist, Designated Sales Associate develops deep, long‑lasting relationships with customers that lead to increased sales, service, and loyalty. The Specialist is responsible for achieving the sales target of their assigned brand and earns compensation that is commission‑based and directly tied to personal sales and brand volume targets.
Responsibilities Consistently deliver extraordinary service to all customers.
Exceed all sales and service personal goals and targets.
Exceed all sales and service brand goals and targets.
Build a loyal personal client base by acquiring new customers, developing existing clients, and retaining existing clients.
Share expert level product knowledge with entire store selling team.
Maintain solid relationships with buyer, vendor, and selling manager.
Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis.
Attend all educational sessions offered, including product knowledge, vendor, and Holt Renfrew seminars.
Perform floor recovery, visual merchandising, price change, and related sales support tasks.
Communicate regularly with personal clients through phone, mail, and electronic methods regarding in‑store events, merchandise requests, sales follow‑up, birthdays, etc.




Resolve all customer service issues and partner with selling management on any issues outside of guidelines.
Comply with all Health & Safety policies and requirements.
Ensure compliance with privacy policies, regulations, and cyber security measures.
Perform other duties as assigned.
Qualifications High school diploma.
Proven ability to exceed sales targets.
Highly collaborative; works with and through others in a team‑oriented environment.
Can work in a fast‑paced environment that requires a high degree of multi‑tasking with minimal supervision.
Flexible work schedule based on customer needs, including nights, weekends, and holidays.
Minimum of two or more years’ experience in a commission‑based sales setting.
Prior retail sales experience as a product specialist in a luxury environment preferred.
Entrepreneurial, competitive, self‑confident, and self‑motivated.
Fully bilingual in French and English.
Employment Details Hiring Range: $17.85 – $26.25 per hour. This role is eligible for commission in addition to base pay. Final compensation will be determined based on the candidate’s unique skills, expertise, and contributions following the interview process.
EEO Statement Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all employees — their diverse backgrounds, abilities, and experiences make our business stronger.

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📌 Specialist, Designated Sales Associate (British Columbia)
🏢 Holt Renfrew
📍 British Columbia