The Canadian Mental Health Association-Ottawa Branch (CMHA Ottawa) is an independent, community-based non-profit organization supporting individuals in the Ottawa area with severe and persistent mental illness and/or substance use disorder, many of whom are experiencing chronic homelessness or are vulnerably housed. We are dedicated to promoting good mental health, developing and implementing sustainable support systems and services, and encouraging public action to strengthen community mental health services and related policies and legislation.

Type of Position: Permanent, Full Time

Start Date: ASAP

Hours of Work: 35 hours per week, Monday to Friday 8:30 am - 4:30 pm

Pay Rate: $53.6835 - $65.3121

Position Summary
Reporting to the Director, Quality, Clinical and Legal Risk Management, the Manager, Quality, Privacy and Client Relations provides both strategic leadership and operational oversight to advance the Canadian Mental Health Association (CMHA) Ottawa Branch’s priorities related to quality, safety, privacy, and client experience.

The Manager is responsible for leading the coordination and implementation of the organization’s quality improvement agenda, supporting quality and safety committees and processes, and strengthening core systems related to client incident management, privacy compliance, and client relations. This includes building and optimizing processes, ensuring consistent practices across programs, and enhancing client relations. Through strong data analysis, performance monitoring, and reporting, the Manager enables evidence‑informed decision‑making and continuous improvement.

The main duties and responsibilities of the role will include:

Quality, Safety & Continuous Improvement

Accreditation Coordination

Committee Leadership





Privacy & Information Management

Client Relations and Experience

Strategic Alignment & Director Support

Essential Qualifications
Education: Undergraduate degree in health sciences, public health, health administration, social sciences, or a related field.

Experience: Minimum 3 years of progressive experience in quality improvement, privacy, risk management, evaluation, or health system improvement.

Language: English essential, bilingual (French and English) an asset.

Other: Legally able to work in Canada, able to provide a Vulnerable Sector Police Record Check, and proof of academic achievement.

Benefits
At CMHA Ottawa, we offer comprehensive health and dental benefits, paid sick leave, Long‑Term Disability, and life insurance, and a defined benefit pension plan, the HOOPP, from day one. You’ll also enjoy generous paid time off, starting at four weeks of vacation in the first year, twelve public holidays, plus three floater holidays. We offer a supportive setting grounded in equity, inclusion, and continuous learning. You’ll collaborate with dedicated professionals who make a real impact on community mental health.

The Canadian Mental Health Association, Ottawa Branch hires based on merit, is committed to equity, diversity, inclusion, accessibility, and anti‑racism, and provides a welcoming and inclusive workplace. CMHA Ottawa supports diversity and welcomes candidates from racialized groups, visible minorities, Indigenous Peoples, women, persons with disabilities, and persons who identify as 2SLGBTQ+. We will provide accommodation to applicants with disabilities. If you require an accommodation to participate in the application, interviewing, or selection process, please contact [email protected].

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📌 Manager of Quality, Privacy and Client Relations (Quebec City)
🏢 Canadian Mental Health Association, Ottawa Branch
📍 Quebec City