Overview Location: CAN - Niagara On The Lake, Niagara Pkwy
Job Posting Title: Customs Specialist (Release Agent)
Time Type: Full Time
Compensation: Salary starting at $41,000 per year, plus eligible perks, in accordance with experience and internal equity
Responsibilities Set up and release of shipments being imported into Canada
Track and trace incoming shipments
Process courier shipments
Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
Adhere to all Standard operating Procedures and Policies set in place by the department and organization
Provide input and be an active participant at weekly team briefings
Quality, Health & Safety Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.
Qualifications High School Diploma or Equivalent qualification
Certified Customs Specialist (CCS) Designation, an asset
Logistics Education or background will be an asset
Skills and Competencies Good command,



both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Ability to communicate effectively in a diverse multicultural environment.
Act as a role model for DSV values and adhere to the Code of Conduct
Language and Computer Skills English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Physical Demands Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.
Additional Notes / Acknowledgment Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

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📌 Customs Specialist (Release Agent) (Ontario)
🏢 DSV - Global Transport and Logistics
📍 Ontario