Enjoy hands-on IT support and helping users adapt to new technology?
We're hiring a Level 1/1.5 IT Support Technician for a 6-month onsite contract to provide front-line technical support across the organization. Working closely with the IT team, you'll troubleshoot day-to-day technology issues, support employee onboarding and equipment setup, and help deliver a seamless user experience in a fast-paced, team-oriented environment.
Who You Are You're a motivated IT support professional with a robust interest in hands-on desktop support and end-user experience. You approach technical issues with a calm, methodical mindset and communicate clearly with users at all levels of technical comfort.
You're eager to continue developing your technical skills, adapt quickly in a project-driven environment, and support users through technology changes with patience and professionalism.
Location: Toronto, ON (Fully On-site - 5 days a week in office)
Monday to Friday, 8:30 AM - 5 PM, with on-call support on rotation
Vacancy Type: This role is a newly created position
What You'll Do (Your Superpowers) Provide first-line IT support for employees across the organization, serving as the primary point of contact for day-to-day technical issues
Deliver onsite desktop support in a fast-paced office environment, including troubleshooting laptops, monitors, printers, mobile devices, meeting room technology, and peripheral equipment
Support employee onboarding and offboarding activities, including workstation setup, user account provisioning, software installation, and device configuration
Troubleshoot and support Microsoft 365 applications and services, including Outlook, Teams, SharePoint, OneDrive, and related collaboration tools
Provide assistance with user access requests, account administration, and basic Active Directory / Microsoft Entra ID tasks
Support audio‑visual and Microsoft Teams meeting room technology, ensuring conference rooms are operational and ready for use




Assist users with common application issues across Microsoft Office, Adobe Acrobat, DocuSign, and other business applications
Document issues, resolutions, procedures, and configurations to maintain accurate IT knowledge and support records
Escalate complex technical issues to Level 2 and Level 3 IT resources when required
Support remote users and acquired business locations through remote troubleshooting and coordination with local site contacts
Leverage available resources, documentation, AI tools, and research to independently investigate and resolve technical issues
Deliver exceptional customer service while building positive relationships with employees across all departments
Contribute wherever needed within a small, collaborative IT team, taking ownership of tasks and supporting business priorities
What We're Looking For (Our Wishlist) 1-3 years of IT support experience in a helpdesk, desktop support, technical support, or onsite support environment
Hands-on experience supporting:
Windows 10/11 workstations
Microsoft 365 applications and services
Microsoft Teams and collaboration tools
Basic Active Directory or Microsoft Entra ID administration
Mobile devices (iPhone and Android)
Strong troubleshooting skills and the ability to diagnose common hardware, software, and connectivity issues
Excellent customer service, communication, and interpersonal skills
A positive, service-oriented attitude with a genuine desire to help others
Resourceful and solutions-oriented mindset with the ability to research and work independently
Comfortable working in a professional,



high-performance office environment
Strong organizational skills and attention to detail when documenting work and managing multiple priorities
Eagerness to learn, grow, and develop technical skills under the mentorship of senior IT professionals
Nice to Have (Not Required) Exposure to SharePoint or Microsoft Teams administration
Basic PowerShell scripting or automation knowledge
Experience supporting onboarding/offboarding activities and user account administration
Relevant IT certifications are considered an asset (e.g., CompTIA, Microsoft, Cisco, ITIL, or equivalent)
What Makes This Role Exciting Career Growth & Mentorship - Learn directly from experienced IT professionals and gain exposure to modern enterprise technologies
Broad Technical Exposure - Work across Microsoft 365, SharePoint, Teams, AV systems, endpoint support, onboarding, and user administration
Hands‑On Experience - Be the front line of IT support and gain practical experience solving real business challenges
High-Impact Environment - Join a growing organization where your contributions are visible and valued
Collaborative Team - Work alongside a supportive group that values learning, ownership, and continuous improvement
Rate: $25.00 - $35.00/hour
Ready to Grow Your IT Career? Apply Now!
At STACK IT Recruitment, we connect technical talent with meaningful opportunities across Canada. If you meet around 70% of the qualifications, we encourage you to apply — we'd love to chat.
Know someone who'd be a great fit? Share this posting and help them take the next step in their IT career.
We're proud to support diversity and inclusion. If you require accommodation during the hiring process, just let us know — we're happy to help.
AI Use Disclosure:
STACK IT uses AI‑enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human‑led.

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📌 IT Support Technician (6-Month Contract) (Ontario)
🏢 STACK IT Recruitment
📍 Ontario