Overview
The Leadership Development Program (LDP) is a 24- to 36-month developmental program available to individuals who are interested in growing their business acumen and restaurant leadership skills in their pursuit of future leadership opportunities with Chick‑fil‑A or other businesses.

LDP’s vision is to be the premier global leadership development experience. To develop the business acumen and restaurant leadership skills, LDP Participants are expected to spend time in two different positions: Grand Opening Supervisor and Interim Manager.

As a Grand Opening Supervisor, an LDP Participant’s main duties will be to recruit and manage a team of grand opening Trainers for each grand opening of a new Chick‑fil‑A brand restaurant, oversee training by the Trainers on brand standards and operational functions affecting brand standards, and consult during the new restaurant opening with the independent franchised Operator of the independently owned and operated restaurant business.

As an Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick‑fil‑A, Inc.-Operated Restaurant. LDP Participants may work at different Chick‑fil‑A, Inc.-Operated Restaurants during their time in the Interim Manager position.

Further details on the job responsibilities of the Grand Opening Supervisor and Interim Manager positions are discussed below.

Additionally, LDP Participants may work in the Mobile Kitchen Lead position and/or in various temporary business positions at the Support Center when a need is identified for an LDP participant to lead a staff project. Additional information about these potential additional positions will be made available as needed to successful applicants to LDP.

As of the date of this posting, the annual starting salary for this position is $85,000 per year for exempt LDP Participants. The hourly rate for non-exempt LDP Participants in training is $30 per hour.

Benefits

Medical insurance, dental insurance, and vision insurance for the employee and eligible dependents

Life and accidental death and dismemberment insurance

Twelve (12) weeks fully paid short-term disability benefits

401(k) retirement plan and employer-funded defined benefit pension plan

Paid time off in the amount of fifty-six (56) hours at hire and an additional forty (40) hours every six months thereafter

Paid holidays on Thanksgiving and Christmas

Paid time off to serve on a jury up to twenty-six (26) weeks (130 business days)

Paid bereavement leave of up to twenty (20) days depending on relationship

Paid time off of up to twenty-six (26) weeks to perform certain military service obligations

Paid time off of up to four (4) weeks for bonding leave time following birth or adoption of a child

3 additional days of paid time off for rest

Income tax filing stipend for states outside of home state

Two personal trips for the employee and two for their spouse and any legal dependents each year





Additional perks include company-provided laptop, professional development stipend, reimbursement for moving expenses, housing and rental car, financial wellness support, access to the Chick‑fil‑A Wellness Center, a company Wellness program, a company Employee Assistance Program, and access to discounted products and services through Chick‑fil‑A Marketplace.

Chick‑fil‑A, Inc. is an equal‑opportunity employer that values diversity and inclusion. We make employment decisions on the basis of qualifications, merit and business need.

This posting is for an existing vacancy.

Responsibilities
Grand Opening Supervisor Responsibilities:

Recruit, select and schedule Grand Opening Trainers employed by Chick‑fil‑A, Inc. and ensure that all onboarding documents are complete and in compliance with applicable law(s)

Supervise Grand Opening Trainers, including performance management, and ensure they understand and train Operator’s and restaurant leaders to Chick‑fil‑A brand standards and operational functions affecting brand standards

Oversee and manage Grand Opening budget, including labor, travel, meals and entertainment

Support Grand Opening process by consulting with the Operator on planning strategy and execution of the Operator’s vision for their individual business and Create Raving Fans Strategy

Consult with the Operator on brand standards and operational issues affecting brand standards, such as their business plans, sales generation, vendor strategy, and maximizing their restaurant layout

Partner with Grand Opening Marketing Team to execute and provide operational support for all PR and Marketing activations

Consult with Operators regarding systems to ensure food safety, such as LEAN Chicken. Complete SAFE Daily Critical and eRQA daily, evaluate results and advise on corrective measures as appropriate

Forecast sales and consult with Operators on inventory levels

Consult with Operators regarding optional resources and tools available to ensure consistency with brand standards, including Pathway

Provide consultation on Operators’ setup of Restaurant with necessary equipment, smallwares, and office items to ensure food safety, food quality and quick service

Support and advise Operators on back office systems

Create an exit strategy for the Grand Opening support team to ensure minimal impact to brand standards and guest experience once departed

Interim Manager Responsibilities:

Manage all operations and Team Members at their assigned Chick‑fil‑A, Inc.-Operated Restaurant

Recruit, hire, onboard, and supervise Team Members,



including completing new hire and payroll paperwork, labor scheduling, completing payroll biweekly, and performance management

Develop and implement plan for training Team Members to Pathway standards

Conduct Team Member performance reviews and create performance management plans

Create role clarity and clear communication amongst the team

Develop processes and procedures to ensure compliance with all employment laws

Assess and analyze current state of the Restaurant business in terms of people, quality and customer service, sales and brand growth, and financial return. Develop a 30/60/90-day business plan

Analyze Customer Engagement Monitor survey results and create strategy for enhancing survey results, including coaching and solving for opportunities

Evaluate Restaurant vendor performance and make any necessary changes in vendor relationship

Ensure inventory levels are appropriate for specific Restaurant needs

Implement and oversee inventory and ordering process, and train Team Member(s) on the relevant process(es)

Identify and solve bottlenecks in the business, including innovating ways to maximize throughput

Analyze data, including End of Month package, to make optimal business decisions for the purpose of maximizing Restaurant’s financial return

Ensure Restaurant readiness and smooth transition of Restaurant to incoming Operator

Responsibilities for other positions LDP Participants may hold:

Information about the responsibilities of other positions, including but not limited to the Mobile Kitchen Lead role, staff projects, and other assignments based on the needs of the business will be made available as needed to LDP Participants.

Required Qualifications
Minimum Qualifications:

Bachelor's Degree or 5 years of leadership experience

Ability to consume the entirety of the Chick‑fil‑A menu without dietary restrictions to ensure quality and provide recommendations

Ability to work independently with minimal oversight

Keen business judgement and sound decision‑making skills

Experience working with and leading teams

Problem solving and analytical skills

Ability to provide clear and consistent feedback

Ability to manage conflict in a respectful and timely manner

Promptly takes responsibility and action as needed

Listens effectively; seeks to understand

Curious about the needs of those around them

Quickly establishes rapport and inspires others

Communicates clearly and concisely

Physical Requirements

Ability to work in a fast‑paced restaurant setting

Willing to travel 100 percent of the time

Availability to work on weekends

Preferred Qualifications

Valid US or Canadian Driver License

Required Level of Education
Bachelor's degree or equivalent experience

Preferred Level of Education
N/A

Required Major/Concentration
All Majors/Concentrations

Required Years of Experience
5

Travel Requirements
100%

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📌 Leadership Development Program (Canada) (Ontario)
🏢 Chick-fil-A Plainfield, Indiana
📍 Ontario