Role: System Technical Support L1

Location: Ontario, Canada

Job Requirements

Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team

Be responsible for Geek+ System and customers while providing quick responses and solutions

Record all events in SS ticket system

Be able to prioritize events and escale issues according to the impact and severity

Assist Technical L2 Support in PROD issues

Assist Hardware Support and other teams in PROD issues

Document and maintain system knowledge for internal team

Job Qualifications

Computer Science or related major

At least 1 year experience in IT support and services, warehousing experience is preferred

Excellent in Database SQL, crystal report experience is preferred

Basic IT knowledge in Linux, network and Database performance

Be patient and be able to analyze situations at customer sites

Self-driven, customer‑focused, striving to achieve customer success

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📌 System Technical Support (Ontario)
🏢 B Capital
📍 Ontario