Overview Calling all bartenders, servers, hosts, and event leads: your hospitality skills are exactly what we need.
This is a full-time hybrid role for a Customer Service Consultant located in North York, ON. The role can be hybrid or fully in-office. The Customer Service Consultant will handle customer inquiries, provide qualified workers to meet client staffing requirements, ensure customer satisfaction, improve the customer experience, and address service concerns. This individual will also be responsible for maintaining records of customer interactions and collaborating with other departments to resolve issues effectively.
Responsibilities Handle customer inquiries via phone, email, and in person; provide timely, accurate information
Provide qualified workers to meet client staffing requirements; confirm assignments and start details
Ensure customer satisfaction by monitoring fill rates, attendance, and on-the-job performance
Improve the customer experience by anticipating needs, offering solutions, and following up proactively
Maintain accurate records of interactions, orders, confirmations, and compliance in our system
Collaborate across teams (recruiting, payroll, sales) to resolve issues and deliver on service commitments
Coordinate daily schedules including job orders, confirmations, and follow-ups; support branch projects as needed




What we offer Competitive pay + performance bonus
Medical perks and a monthly wellness bonus
Paid mileage and paid training (vehicle required)
Internet reimbursement
Supportive team culture where your ideas matter
Hands-on onboarding and ongoing career development
A chance to make a real impact in people’s lives every day
Qualifications Strong interpersonal skills with the ability to build rapport with customers and assigned employees
Experience ensuring customer satisfaction and improving the customer experience (hospitality, retail, call centre, collections, salon/spa, admin, etc.)
Proficiency in customer support and resolving service issues; calm under pressure and solutions-focused
Excellent oral and written communication; attention to detail and solid problem-solving
Organized, great with time management; comfortable with email, databases/CRMs, and MS Office
Valid driver’s licence and reliable vehicle
Location: North York, ON
Schedule: Full-time, Monday to Friday (daytime). Hybrid or in-office.
Ready to bring your customer service skills to a career with real growth?
Apply today: send your resume to [email protected] with ‘Customer Service Consultant – North York’ in the subject line. Only those selected for an interview will be contacted.

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📌 Bring Your Hospitality Skills to a Staffing Career (Ontario)
🏢 ABL Employment.com
📍 Ontario