Become a Customer Support Representative at Zen Educate in Vancouver, BC, where you'll impact education daily. Support schools with critical challenges in a hybrid setup.

This full-time role encompasses managing communication and offering solutions to schools in need, transforming stressful situations into positive outcomes. As part of our team, you'll collaborate closely to improve the overall experience for educators. Your passion for education will shine as you engage with the community directly!

Key Responsibilities:
• Provide frontline support via phone, email, and text
• Oversee management of support queries and inbox
• Enhance the Knowledge Base with effective resources
• Identify patterns in user queries for system enhancements




• Work closely with US teams for issue resolution

Requirements:
• Experience in a Customer Service or Education role
• Familiar with support tools such as Zendesk or Intercom
• Exceptional communication skills with a focus on empathy
• Adaptable to a rapid-paced and dynamic working environment
• Attention to detail for quick resolution of issues

Support Zen Educate's mission in reshaping education while expanding your career in a meaningful way.
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📌 Hybrid Customer Support Role in Vancouver (British Columbia)
🏢 Zen Educate
📍 British Columbia