We are seeking a Personal Banking Associate Trainee for our branch office in Red Deer, Alberta. In this role, you will support frontline employees, engage customers, provide digital banking education, and facilitate timely, accurate service transactions while maintaining a positive customer experience.

Responsibilities

Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters

Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics





Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Qualifications

High School diploma and/or 1+ years of relevant experience

Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months

Post‑Secondary or Undergraduate degree (in a related field) preferred

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Knowledge of banking solutions and processes to advise customers

A self‑starter who works independently in a dynamic work environment through solid administration, organizational, planning and time‑management skills

A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities

A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Mobility within the assigned district in Alberta as required by TD

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📌 Personal Banking Associate Trainee (Alberta)
🏢 TD
📍 Alberta