About Us
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working agile to help us deliver what is best for our associates, Brokers, and Customers.

Position Details
What You Will Do

Complete the new claim intake process for all lines of business (personal, commercial, and specialty) through telephone contact with Echelon members

Verification and entry of full claim details into the appropriate claims operating system to achieve required SLA’s and ensure member satisfaction

Manage correspondence with adjusters, vendor partners, and other departments within the company to ensure all necessary documents and claim information is accessible

Manage the Customer Inquiry Queue to respond to customer and broker inquiries and complaints

Assist with the facilitation of Automobile claims including tow arrangements, appraisal assignments, rental authorizations as well as with confirmation of available coverage and deductible details and confirmed liability assessments

Ensure notations are entered on all claims and required authorization, assignment, and vendor details are documented

Monitor the claims inbox for new claims notices submitted after hours by brokers, third party adjusters, lawyers, and other industry service providers

Track new claims using provided tracking resources, to ensure valuable reporting data is available for all lines of business nationally

Document claim data accurately to support all data reporting requirements





Log complaint escalations received via the enquiry queue

Perform additional administrative duties and assignments as deemed appropriate by management

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Post-secondary education completed in a related field or equivalent experience

CIP / FCIP designation or working towards completion is preferred

1-2 years of experience working in claims

Prior claims intake and customer service and administrative experience required

Familiarity with phone queue and call handling procedures

Client Focused attitude with strong ability to manage relationships

Organizational awareness and detail oriented with a strong focus on quality

Excellent communicator (oral and written) with emphasis on strong business writing skills

Excellent interpersonal, analytical, decision making and problem-solving skills

Experience with navigating and entering data across claims operating systems

Multi-tasking with the ability to work in a fast‑paced environment and manage changing priorities

Proficient with MS Office Suite

Our Commitment
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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📌 Claims Coordinator (ECH-ON) (Ontario)
🏢 Echelon Insurance
📍 Ontario