Job Description
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e‑mail and/or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow‑up as needed.

Responsibilities

Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.

Process payments for cash account customers.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

High School Degree or Equivalent required

College Diploma preferred

2-4 years of relevant experience

Solid interpersonal skills that allow one to work effectively in a diverse working environment

Able to effectively communicate both verbally and in writing

Able to work well under pressure

Strong attention to detail

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Computer literate, including effective working skills of MS Word, Excel, and e‑mail

Compensation
$21.63 - $27.04 Per Hour.



This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

Benefits
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about advantages are available here.

Equal Employment Opportunity
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

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📌 Représentant - Service à la clientèle/ Representative - Customer Service (Quebec City)
🏢 WESCO
📍 Quebec City