Kickstart your IT career as an L1 Support Technician at GAM Tech, where you'll provide top-notch technical assistance in a supportive team setting. Your bilingual skills in Chinese and English will be key.

At GAM Tech, we are expanding our Service Delivery team and need enthusiastic individuals to handle incoming IT support requests. With a focus on customer care, you'll troubleshoot technical issues and ensure exact documentation. Your role is essential for delivering effective service to our clients.

Key Responsibilities:
• Manage client inquiries through ticketing, phone, and email
• Resolve common technical issues related to IT
• Provide updates to clients on their support tickets
• Document all troubleshooting steps in HaloPSA
• Collaborate with other tech teams for effective service

Requirements:
• At least 1 year of experience in a technical support role
• Fluent in both Chinese and English
• Basic knowledge of Active Directory and cloud services
• Excellent communication and organizational skills
• Eagerness to learn and improve skills in IT

Help shape the future of IT support at GAM Tech with your expertise and passion.
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📌 Support Technician (Chinese Fluent) (British Columbia)
🏢 GAM Tech
📍 British Columbia