Elevate client care at CMHA Ottawa as the Manager of Quality and Client Relations, focusing on safety and continuous improvement strategies.

In this full time role, reporting to the Director, you will provide operational oversight to the quality improvement initiatives at the Canadian Mental Health Association, Ottawa Branch. Your responsibilities will include advancing safety protocols, enhancing client relations, and ensuring compliance with privacy regulations. Utilize data-driven insights to support committees and foster a culture of quality that addresses the needs of vulnerable populations.

Key Responsibilities:
• Implement and lead quality and safety enhancements
• Coordinate accreditation and committee functions




• Manage privacy and information compliance
• Improve client relations through innovative strategies
• Support the Director’s strategic goals

Requirements:
• Undergraduate degree in health or social sciences
• Minimum of 3 years in related fields
• Proficiency in English; bilingual skills are advantageous
• Legally entitled to work in Canada
• Satisfactory Vulnerable Sector Police Record Check

Apply your passion for quality improvement and client services with CMHA Ottawa to support mental health initiatives.
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📌 Quality, Safety, and Client Relations Manager (Quebec City)
🏢 Canadian Mental Health Association, Ottawa Branch
📍 Quebec City