Qualifications

Grade 12 education (MB Standards)

Health Care Aide Certificate from a recognized educational institute

Ward Clerk certification from a recognized educational institute

Other combinations of suitable education and experience may be considered

Current Basic Cardiac Life Support (BCLS) Training as delineated in Prairie Mountain Health Policy PPG-00002 CPR Training

Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology

Demonstrated organizational skills, and the ability to work independently

Demonstrated problem solving and decision making skills

Demonstrated flexibility to facilitate changes in techniques and procedures in a changing workplace

Demonstrated knowledge and competence of skills and concepts related to the position

Demonstrated communication skills

Ability to respect and promote confidentiality

Ability to perform the duties of the position on a regular basis

Ability to respect and promote a culturally diverse population

Ability to work effectively and maintain positive working relationships with co‑workers, clients and within an interdisciplinary team

Position Summary
The Unit Assistant acts as a member of the health care team, assisting with patient care and providing basic supportive care as directed. The Unit Assistant demonstrates a commitment to the vision, values, goals, and objectives of the region/facility/unit.

Responsibilities
Advocates On Behalf Of The PMH As a Whole

Promotes the mission, vision and goals of the PMH

Maintains confidentiality in accordance with PHIA, FIPPA, RHA policies and applicable legislation

Adheres to all policies and procedures

Reports for work as scheduled in a prompt manner

Acts as a Receptionist to Assigned Area

Schedules patients to receive planned services

Receives and relays telephone, P.A. (public announcement) and other messages for physicians, ward personnel and patients as necessary

Directs all patients/visitors in a kind and courteous manner

Collects and distributes mail for assigned area

Ensures Patient Charts Are Maintained/Filed in a Timely and Accurate Manner

Transcribes physician orders, completes requisitions for lab, etc., and ensures charts are complete

Assembles charts on arrival of the patient and maintains adequate supply of pre‑assembled charts

Assembles, checks and returns charts to Health Records upon discharge or death of patient

Processes identification signs for above patient beds and ensures accuracy daily

Provides Administrative Support, General Correspondence and Filing

Accuracy, efficiency, timeliness and diligence are displayed in the accomplishment of all assigned duties with a minimum of direct supervision

Ability to prioritize duties and responsibilities

Maintain a neat and orderly work environment

Maintains records and/or statistical reports as required

Supports admission, transfer and discharge under the direction of manager

Maintains an adequate filing system under the direction of the manager

Maintains W.H.M.I.S. Manual under the direction of the manager

Orders and stocks supply for the unit, and obtains quotes as assigned by the manager

Maintains revisions to policies and procedures and ensures they are placed in the appropriate manuals

Maintains unit ledgers/records and compiles statistical monthly reports

Arranges follow‑up appointments with physicians following patient discharge when required

Faxes telephone consult forms to appropriate agencies (i.e.: echograms, CT scans, angiograms, etc.) and notifies patient of dates as required

Maintains and updates patient diet orders

Ensures appropriate ward kitchen inventory

Ensures Effective Communication Within the Department and the Organization

Communicates and consults with the manager

Attends staff meetings





Notifies staff of departmental meetings and maintains records of same

Maintains communication book and memo board

Demonstrates effective communication skills and interpersonal relationships on an ongoing basis

Maintains a Clean, Sanitary and Organized Work Environment Including Equipment

Ensures equipment is in good working order and reports faulty devices to the charge nurse, Clinical Resource Nurse or Clinical Team Manager

Adheres to the cleaning schedule which includes cleaning of common ward equipment (stretchers, patient lifts, blood pressure machines, etc.)

Maintains a Clean, Sanitary and Organized Environment for Patients/Residents/Clients

Serves meals / hands out meal trays following meal service where applicable

Provides a neat and clean environment for all patients/residents, maintaining code of cleanliness and sanitation as outlined in the Infection Control Procedures

Makes beds

General cleaning and tidying of the patient/resident care areas

Ensures Personal Care, Comfort and Dignity of Patient/Resident

Provides basic personal care to patients/clients promptly while treating each with respect

Uses techniques that enable the patient/resident to utilize their maximum ability while making personal choices

Ensures personal comfort and care of patient/residents during completion of activities of daily living

Meets basic human needs related to elimination, hygiene, mobility, nutrition, recreation, rest, safety, social and spiritual needs

Washes hair, skin, nail, oral, ear and perineal, back massage and care to pressure areas, as well as colostomy and ileostomy care

Assists with hearing aids, glasses and prosthesis

Assists with bowel and bladder care routines, preserving each patient/resident's abilities and dignity

Assists with dressing and undressing, promoting the patient/resident individuality, dignity and freedom of choice

Assists each patient/resident in meeting dietary requirements by feeding, utilizing special devices, monitoring and encouraging food and fluid intake and assessing feeding and swallowing disorders related to a medical diagnosis

Guides patient/resident to participate in activities which are meaningful, purposeful and therapeutic within their abilities and desires

Maintains a clean, sanitary and organized environment for patients/residents/client's activity

Promotes Safety and Health in the Workplace

Positions, turns and transfers patients/residents using proper body mechanics that provide for safety of both patients/elders and self

Operates mechanical equipment according to established safety standards

Follows established safe work practices

Uses appropriate safety devices

Ensures equipment is in good working order and reports faulty mechanisms to the nurse in charge

Knowledgeable in facility fire, safety and disaster plans as well as policies and procedures related to security and patient/resident care

Reports incidents that result in injury to patients/residents, staff, visitors or self and reports unsafe acts and workplace hazards

Assists in determining the cause of accidents and supportive to corrective action

Initial clean‑up of bodily fluids

Cooperates with the Workplace Safety and Health Committee and others on safety and health issues

Utilizes interventions to minimize the need for restraints

When ordered maintains and monitors restraints application

Maintains Adequate Inventory of Personal Care Items on the Ward and Patient Rooms

Restocks hygiene supplies as per schedule

Replenishes supplies in patient/resident care areas





Adheres to the cleaning schedule which includes assistive mobility aids, tub room, utility rooms and patient/resident personal care items

Distributes personal laundry where applicable

Prepares Instruments for Sterilization

Gathers, washes and redistributes sterile supplies such as bedpans and urinals

Assists with Mobility and Rehabilitative Support

Assists with mobilization and provision of rehabilitative support for patients/residents based on their individualized care plan

Uses rehabilitative devices including transfer belts, walkers, wheel chairs and whirlpool tubs according to operating instructions

Assists patients/residents to maintain independence

Provides range of motion exercises while doing ADL’s (where applicable)

Weighs patients/residents and records accordingly

Collects specimens as directed

Application of splints

Ensures Documentation

Keeps current by reading the communication book where applicable; ADL sheets, care plans, report book and staff meeting minutes

Ensures Client/Patient/Resident Relationships

Demonstrates a kind and compassionate approach with genuine concern for the patients/residents

Supportive of an environment that allows the freedom of choice, privacy and personal beliefs

Responds to call bells promptly

Respects patient/resident individuality and plans care around the patient/resident routine as much as possible

Encourages patient/resident autonomy to preserve dignity and self‑esteem

Promotes quality of life

Acts as a patient/resident advocate

Encourages patients/residents to participate in programs and provides personal care at appropriate times to facilitate participation

Takes opportunities while providing care to spend quality one‑to‑one time with patients/residents

Recognizes the family/significant other as an integral patient/resident care

Maintains care and security of patient/resident possessions

Readily offers assistance to any of the patients/residents

Ensures Effective Communication Within the Department and Organization

Communicates with department staff, individually and as a group, to promote efficient functioning and high morale

Communicates with other managers to achieve efficient function of all services

Liaison with outside agencies as required

Follows proper accurate shift report

Documents in the patient/resident flow sheet

Reports all pertinent information and observation in a timely manner

Answers the phone professionally and relays messages appropriately

Reports unusual incidents to the nurse in charge and completes occurrence reports as required

Pursuant to the Regional Health Authority Act, Interlake‑Eastern RHA is designated bilingual (English/French). Accordingly, all employees accept the responsibility to support clients in their official language of choice.

Demonstrates Professionalism Within the Code of Conduct

Demonstrates the ability to accept and adjust to change

Assumes responsibility for own actions

Maintains a professional appearance in conjunction with the IERHA Dress Code Policy

Refrains from the use of perfumes or heavily scented beauty products

Maintains an acceptable state of health in accordance with the Attendance Support & Assistance Program (ASAP)

Exhibits confidence and initiative in the work environment

Ability to Recognize and Pursue Self‑Development Opportunities

Maintains and updates professional skills, certification(s), leadership skills and knowledge through continuing education programs, literature reviews, publications and conferences

Maintains knowledge of new developments in departmental areas through journal review, interest groups, lectures and committee work

Participates in continuous quality improvements

Assists with Training New Staff As Required

Participates in orientation and mentoring of new staff as assigned

Other

Performs other duties as assigned.

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📌 Unit Assistant (Manitoba)
🏢 Prairie Mountain Health
📍 Manitoba