Overview
We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

Maintain and repair MFPs and resolve customer printing issues

Perform on‑site service of MFPs

Maintain effective relationships with customers and sales

Maintain parts and call management as well as accurate records to achieve KPI targets

Responsible to learn new technologies

5% - Lead referrals and product promotion to existing customers

95% - break‑fix and customer support

Understand territory parts budget and inventory control

Follow KMBS policies and procedures

Perform other relevant duties as assigned by management.

Qualifications

0-2 years technical/repair of electronics or software equipment

Knowledge of basic Microsoft OS printing and common network concepts

Basic awareness of common solutions

Low to mid end office systems certifications

Basic color theory

Good verbal and written communication

Operates independently, requires assistance from time to time

Positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations

Traveling within Canada and the US is a requirement; candidate must provide and maintain valid travel documents at own expense





Own vehicle with valid insurance and valid driver's licence in good standing

Standby and after‑hours work may be required

Training may require after‑hours travel and stay‑overs including weekends

Perform other relevant duties as assigned by management

Required to achieve Associate Level Certification

Travel within assigned territory, some out‑of‑territory work

High School or equivalent

CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP, or equivalent experience.

Compensation
Compensation Range: $41,168.42 – $59,179.24 annually.

Vehicle Program: Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement.

Benefits and Employee Perks

Comprehensive health coverage plan that includes medical, dental and vision

Life insurance, disability and wellness programs

Tuition Reimbursement Program

Vacation, Paid Personal Time and Sick days

Matching RRSP contribution

Employee Discounts

Employee and Family Assistant Program

And more.

Equal Chance Employment
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.

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📌 (sr) Field Service Technician (GTA)
🏢 Konica Minolta Business Solutions Canada
📍 Ontario