EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.

We are looking for a Customer Service Representative (CSR) to support walk‑in customers at our Profit Centre counters.

Job Description
Provide sales support to walk‑in customers, maintain a clean counter sales area, answer questions, pick, and enter orders, and follow up on backorders. Support the Inside Sales and Outside Sales functions.

Additional Duties

Assist customers who purchase material at the Profit Centre counters

Research product for customers and provide recommendations on our assortment of product

Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter

Enter, pick, and pack sales orders generated at the counter

Maintain and clean the counter area including any merchandising displays

Inform the buyer when stock levels are low

Follow up on backorders with vendors and provide customers accurate delivery dates

Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures

Navigate and find a solution for customer concerns and complaints

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent; College and/or University degree an asset

A minimum of 1 year of experience with customer service or counter sales

Outstanding customer service and verbal communication skills

Excellent relationship building skills with customers, vendors, and teammates

Ability to learn and operate the applicable software system used to process orders





Experience working in a quick‑paced environment

Intermediate math skills with a solid attention to detail

Ability to learn how to operate material handling equipment

Possess a strong work ethic and a high standard of integrity

Ability to work well independently and in a team setting

Preferred Skills

Previous experience with or knowledge of plumbing and building products sold at the Profit Centre

Ability to use the Internet as a resource to problem solve and find alternative solutions for customers

Experience using Word, Excel, and Outlook

Benefits

Great mentors and on‑the‑job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, secure company with strong core values

Participation in our pension plan with employer contributions

Additional Information
Salary Range $42,000-$50,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third‑party artificial intelligence to assess resumes to facilitate the review of candidates.

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📌 Customer Service Representative (CSR) (British Columbia)
🏢 Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
📍 British Columbia