Job Title: Digital Sales Support Representative – Ecommerce B2C Support

Division: Erikson Consumer Order Desk

Location: Baie d’urfe (West island of Montreal)

Schedule: Monday to Friday 8:30 AM – 5:30 PM (Hybrid)

About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners.

The division supports both B2B and B2C markets, working cross‑functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in‑store channels.

About The Role – Customer Service Representative
We are seeking a motivated, detail‑oriented, and customer‑focused candidate to support customers through daily inquiries, order management, and issue resolution. You will collaborate closely with internal teams to ensure products move smoothly through eCommerce platforms and big‑box retail channels.

You should be adaptable, organized, comfortable multitasking, and a strong team player. This role directly impacts customer satisfaction and retail execution.

Tasks

Handle daily DTC orders for various accounts

Track shipments to ensure timely deliveries

Ensure product validity daily

Answer customer queries

Support Sales and Marketing initiatives

Answer incoming calls and emails from customers

Coordinate with distribution centre to ensure orders are shipped on time

Process Returns

Maintain a minimal backlog

Provide excellent support

Provide excellent customer service

What We Are Looking For

1 – 2 years of similar work experience, preferably in a distribution company





Proficiency with Microsoft Office Applications and Excel

Excellent written and verbal communication skills and interpersonal skills

Demonstrated organizational ability and follow‑through

Demonstrated ability to work in a rapid‑paced, dynamic environment

Demonstrated ability to work harmoniously in a team as well as autonomously

Strong attention to detail

Why Join Us

Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short‑ and Long‑Term Disability

Wellness Incentive Program and Employee Assistance Program

RRSP / 401(k) matching program

Work‑life balance: Flextime, summer hours, paid vacation, and personal time off

Casual, fun, and collaborative work environment

Lively social calendar

Generous employee discounts on our products

Ongoing learning and development opportunities

Chance to work alongside a highly talented, high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‑being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

We are equal‑opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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📌 Erikson Consumer Order Desk - Digital Sales Support Representative (Quebec City)
🏢 JAM Industries
📍 Quebec City