WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for agile individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.

The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in‑store experience to customers and employees.

WHAT WE'RE LOOKING FOR?

1+ years related experience in a retail apparel environment, luxury retail experience is a plus

Proven ability to successfully lead a sales team; viewed as a leader among peers

Proven experience with POS management, daily banking procedures, and submitting timely reports

Robust organization and problem‑solving skillsPassion for upholding an exceptional customer experience

Collaborate with others, yet be self‑motivated

Available for varied weekly shifts, including weekends, closing and holidays

THE IMPACT YOU'LL HAVE





Demonstrate a customer‑obsessed selling culture and build brand loyalty through excellent product knowledge

Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities

Contribute ideas and solutions to the leadership team that result in increased productivity and improved operations of the store

Assist store management in conducting new associate onboarding and trainings

Coaches associates on customer service fundamentals and provides positive feedback

Assists in resolving customer service matters

Oversees and delegates tasks to the team to best maximize efficiency of store operations

Communicates individual and/or team performance feedback to store management

Ensures team receives scheduled breaks and/or meal periods

Creates an open outward communication on the sales floor

Ensures adherence to all company policies, procedures and guidelines

Perform opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

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📌 Team Lead (Ontario)
🏢 Roots
📍 Ontario