Job Title
Claim Administrator

Division
Erikson Consumer Order Desk – Customer Service Representative

Location
Baie d’urfe (West island of Montreal)

Schedule
Monday to Friday 8:30 AM-5:30PM Hybrid

About Erikson Consumer
Erikson Consumer is a leading distributor of consumer electronics and lifestyle products, driving brand growth through eCommerce channels and major big-box retail partners. The division supports both B2B and B2C markets, working cross-functionally with sales, logistics, marketing, and retail partners to ensure products are effectively positioned, available, and supported across online and in-store channels.

About The Role – Claim Administrator
We are seeking a detail-oriented and analytical Claim Administrator to join our team. In this role, you will be responsible for managing customer billing claims, validating them against promotional calendars and contractual agreements, and ensuring the accurate issuance of credits. You will play a critical role in protecting company revenue, ensuring compliance, and maintaining strong customer relationships through timely and accurate claim resolution.

Key Responsibilities
Claims Processing & Validation

Receive, review, and process customer claims, including deductions, billbacks, and promotional rebates

Validate claims against:

Approved promotional calendars

Customer contracts and trade agreements

Pricing structures and funding approvals

Ensure all supporting documentation is complete and accurate

Process

Analyze discrepancies and investigate root causes of invalid or incorrect claims

Investigate claim variances (pricing issues, promotional execution gaps, volume discrepancies)

Collaborate with Sales,



Merchandising and Customer Service teams to resolve issues

Approve, partially approve, or reject claims based on findings

Accurately issue credits within ERP systems

Ensure correct customer account allocation and general ledger coding

Maintain complete documentation for audit and compliance purposes

Customer Communication

Respond to customer inquiries regarding claim status and resolution

Clarify discrepancies or request additional documentation when needed

Request additional information when needed

Communicate outcomes clearly and professionally

Audit & Controls (NEW – Key Focus)

Perform periodical audits of processed claims and issued credits to ensure:

Compliance with internal policies and contractual terms

Accuracy of financial postings and supporting documentation

Consistency in claim validation practices

Support internal and external audits by providing documentation and analysis

Reporting & Performance Tracking

Monitor and report on key metrics, including:

Claim resolution cycle time

Deduction aging

Claim accuracy and rework rates

Support internal audits and ensure compliance with financial controls

Monitor trends to identify root causes of recurring claim issues

Qualifications

2–5+ years of experience in claims management

Solid understanding of contracts, pricing,



and trade promotions

Experience with ERP systems and advanced Excel skills

High attention to detail with strong analytical and problem-solving skills

Benefits

Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability

Wellness Incentive Program and Employee Assistance Program

RRSP / 401(k) matching program

Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off

A casual, fun, and collaborative work environment

Lively social calendar—there’s always something for everyone

Generous employee discounts on our products

Ongoing learning and development opportunities

The chance to work alongside a highly talented, high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well‑being of everyone. We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Equal Opportunity Employer
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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📌 Erikson Consumer Order Desk - Claims Administrator (Quebec City)
🏢 JAM Industries
📍 Quebec City