Team Lead
The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and engaging the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and customer service behaviours at all times to promote an environment focused on consistent, exceptional and positive in-store experience for customers and employees.

Qualifications

1+ years related experience in a retail apparel environment; luxury retail experience is a plus

Proven ability to successfully lead a sales team and be viewed as a leader among peers

Proven experience with POS management, daily banking procedures, and submitting timely reports

Strong organization and problem-solving skills

Passion for upholding an exceptional customer experience

Collaborate with others, yet be self-motivated

Available for varied weekly shifts, including weekends, closing, and holidays

The Impact You’ll Have

Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge





Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities

Contribute ideas and solutions to the leadership team that increase productivity and improve store operations

Assist store management in conducting new associate onboarding and training

Coach associates on customer service fundamentals and provide positive feedback

Assist in resolving customer service matters

Oversee and delegate tasks to the team to maximize efficiency of store operations

Communicate individual and/or team performance feedback to store management

Ensure the team receives scheduled breaks and/or meal periods

Create open outward communication on the sales floor

Ensure adherence to all company policies, procedures, and guidelines

Perform opening and closing procedures, and any inventory duties as directed

Roots Corporation offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

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📌 Team Lead (Ontario)
🏢 Roots
📍 Ontario