About SNDL
SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. The company also operates as a licensed cannabis producer and stands as one of Canada’s premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing.

Job Title
Supervisor, Ace Liquor Innisfail

Job Description
Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

Primary Purpose Of Job
Provide leadership and direction of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Train and develop team members while establishing a strong sales culture with accountability for operational excellence and achievement of financial and regulatory standards.

About The Role
Provide supports to management of a multimillion‑dollar business unit, with a focus on delivering an exceptional customer experience. Understand customer needs and instill a customer mindset within the store, participate in stocking and merchandising of the store; ensuring the store is stocked and ready to serve our customers.

Essential Business Functions, Responsibilities and Accountabilities

Customer service driven, friendly, willing to talk to all customers

Promote a work culture that makes your store an inviting place to work

Be a role model who supports and inspires fellow team members

Delegate tasks to team members and set priorities in partnership with management

Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information

Provide guidance to team members while supporting management initiatives

Customer Offering

Deliver exemplary customer service





Greet customers when they enter the store and take customer to product when required

Generate sales by educating, advising, and suggesting products to every customer

Maintain a high level of service and product knowledge

Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints

Accountable for product rollouts and product launches in partnership with management

Understand and utilize local market trends in partnership with management

Evaluate programs and promotions for effectiveness and offer recommendations to management

Assist customers from store and/or offer car service when appropriate

Financial

Complete customer transactions on the Point‑of‑Sale (POS) device, including payment

Understand the POS system and all transactions that may arise

Ensure all cash handling policies & procedures are adhered to

Ensure all opening & closing procedures are done correctly

Complete end of day till reports

Ensure safe is locked at all times and deposits are secured

Day to Day Operations

Meet or exceed department financial targets through partnership with management

Ensure department follows merchandising and pricing guidelines

Assist in all operational duties in partnership with management

Ensure store is presentable and relay any maintenance issues to management

Manage communication (mail, email, voicemail) in absence of management

Manage ordering and receiving in partnership with management

Actively aim to increase and share product knowledge

Maintain inventory levels in partnership with management

Attend OHS and LP meetings and training sessions





Stock shelves and cooler with product

Set daily tasks for the store in absence of management

Review flyers, upcoming events, and promotions; execute appropriately

Participate in routine store maintenance and cleaning

Regulatory Adherence

Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Maintain First‑Aid, LP and OHS Training

Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right

Ensure AGLC/BC LRS and other government guidelines are met

Adheres to all SNDL Inc. policies, with a focus on Social Responsibility

Qualifications
Work Experience

Minimum, 1‑year experience in retail environment

Minimum, 1‑year supervisory experience (preferred)

Education

High School Diploma or equivalent

ProServe/Serving It Right Certification

First‑Aid Certificate is considered an asset

Training in wine/beer/spirits (preferred, not required)

Other Skills And Capabilities

Highly self‑motivated

Customer service driven

Effective leadership of large team

Strong sales background

Proven track record of success

Robust communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation

Benefits

Competitive total compensation and incentives

A top‑notch extended perks package including medical, vision and dental

An entrepreneurial and innovative environment that fosters growth and continuous learning

Our Commitment To Diversity & Inclusion
SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and protected workplace where all of our team members have equal opportunity to succeed. We know this begins with recruitment. To honor our commitment, SNDL encourages applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities.

Position Details
Time Type: Full time

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📌 Supervisor, Ace Liquor Innisfail (Alberta)
🏢 SNDL
📍 Alberta