Work Location
West Vancouver, British Columbia, Canada

Hours
15 hours

Line of Business
Personal & Commercial Banking

Pay Details
$22.50 - $28.33 CAD

Job Description
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with customers by performing a broad range of customer‑service transactions and providing information and advice on services, products and solutions to existing or prospective TD customers. At the branch we understand customer needs and identify opportunities to promote products and services, refer customers to appropriate team members or internal bank partners, while ensuring a positive customer experience.

You will be a Customer Experience Associate , expected to bring a welcoming demeanor to work and make customer interactions delightful while processing financial transactions accurately.

In This Role, You Will

Process financial transactions such as deposits, withdrawals and bill payments according to standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics.

Understand and determine customer needs to recommend suitable banking solutions while exercising discretion in confidential matters.

Respond to and resolve customers’ concerns using standard procedures and escalating non-standard activities as necessary.

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.

Connect personally with customers to advise them clearly on banking solutions and processes.

Help build a positive,



diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities.

Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.

Job Requirements

High School diploma and/or 1+ years of relevant experience.

Undergraduate degree or equivalent is an asset.

Strong administration, organizational, planning and time management skills to work in a fast‑paced environment.

Hands‑on knowledge of using MS Office (Word, Excel and Outlook) and the internet.

A go‑getter who can exercise initiative and be accurate and detail‑oriented to handle several tasks and changing priorities.

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous and effective manner.

Mandarin language skills are considered an asset for this opportunity.

Advantages
Our Total Rewards Package reflects the investments we make to help colleagues and their families achieve financial, physical and mental well‑being goals. It includes a base salary and variable compensation, health and well‑being benefits, savings and retirement programmes, paid time off, banking benefits and discounts, career development opportunities, and reward and recognition programmes.

We provide regular development conversations, mentoring programmes and training sessions to ensure success in this role.

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📌 Customer Experience Associate - Mandarin language skills an asset (Future Opportunities) (British Columbia)
🏢 TD
📍 British Columbia