WEBTOON Entertainment is a leading global entertainment company and home to some of the world’s largest storytelling platforms. As the global leader and pioneer of the mobile webcomic format, WEBTOON Entertainment has transformed comics and visual storytelling for fans and creators.

With its CANVAS UGC platform empowering anyone to become a creator, and a growing roster of superstar WEBTOON Originals creators and series, WEBTOON Entertainment’s passionate fandoms are the new face of pop culture. WEBTOON Entertainment adaptations are available on Netflix, Prime Video, Crunchyroll, and other screens around the world, and the company’s content partners include Discord, HYBE, and DC Comics, among many others.

The Trust & Safety Associate will assist with creator and user operations efforts, including content moderation, appeals, and policy enforcement. You must be detail‑oriented, visual, and self‑motivated. Bilingual in Thai, Indonesian, or Traditional Chinese.

Responsibilities

Review and investigate escalated reports and appeals of potential violations of our policies

Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content

Provide support in resolving issues reported by moderation teams

Respond to incoming user inquiries, complaints, feedback, and reports





Work with other departments to track and resolve bugs and other technical issues

Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience

Keep up-to-date on current events and assist with policy research and analysis

Requirements

Education: B.A./B.S. in related fields

1-2 years experience in trust and safety or community management (must have experience in UGC moderation)

Native-level proficiency in Thai, Indonesian, or Traditional Chinese.

Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.

Ability to understand and analyze complex cases

Interested in content policy, compliance, and/or internet governance

Must have experience working with multicultural company

Perks (For Full‑Time Only)

Career development; mentorship and investment in learning to help you achieve your goals

Health benefits, including vision and dental

Generous PTO and parental leave top‑up

401K contributions

Commuter benefits

Global WEBTOON and LINE FRIENDS discount program

Winter break shutdown and a whole lot more

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📌 [WEBTOON] Trust & Safety Associate (Thai, Indonesian, Traditional Chinese) (Ontario)
🏢 Wattpad
📍 Ontario