Job Description
Representative – Customer Service.

As a Representative – Customer Service you will respond to customer inquiries by telephone, e‑mail and or walk‑ins to provide inquiry or problem resolution. You will resolve mostly routine and some non‑routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer’s service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

Support customer base by answering questions, concerns, account inquiries and handling customer complaints.

Process payments for cash account customers.

Research and resolve customer problems, acting as the customer liaison between other departments when necessary.

Back‑up support to sales counter with walk‑in and telephone inquiries.

Qualifications

High School Diploma or Equivalent required.

2‑4 years of relevant experience.

Solid interpersonal skills that allow one to work effectively in a diverse working environment.

Able to effectively communicate both verbally and in writing.

Able to work well under pressure.

Strong attention to detail.

Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

Computer literate, including effective working skills of MS Word, Excel, and e‑mail.

Benefits & Compensation
Permanent, full‑time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun,



not work! Enjoy regular salary reviews and incentive opportunities. EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.

A benefits package designed with your total well‑being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!

Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, EECOL also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, EECOL offers a advantages program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

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📌 Counter Sales (Alberta)
🏢 EECOL Electric
📍 Alberta