Here/'s a brief overview of the tasks and responsibilities you/'ll be able to do:

- Provide expertise in system analysis, design, testing and deployment;
- Collaborate with information technology professionals and business experts to implement new solutions that meet organizational needs and align with technological orientations;
- Act as an intermediary between business experts, technical teams and third-party vendors when required;
- Translate business needs and design concepts into detailed functional specifications in accordance with established standards and methodologies;
- Assess the feasibility of requests and estimate the effort required for the tasks and deliverables under his/her responsibility;
- Coordinate the development, testing and implementation of solutions;
- Provide operational support to production systems during business hours;
- Investigate incidents, diagnose problems, and implement appropriate fixes;
- Produce functional specifications for development teams or third-party vendors;
- Develop integration specifications and interface designs;




- Define functional testing and integration scenarios and cases;
- Prepare the data conversion specifications.

The profile you are looking for is as follows:

- Robust analytical and problem-solving skills;
- Be proficient in JIRA, Confluence as well as Agile methodologies such as Scrum and Kanban;
- Possess a working knowledge of Information Technology Service Management (ITSM) principles;
- Excellent communication, writing, planning and coordination skills;
- Knowledge of SQL and PL/SQL (an asset);
- Have knowledge of Ellucian Banner ERP and its APIs (an asset);
- Master Zephyr Scale in JIRA for trial management and ServiceNow as an ITSM platform (an asset);
- Demonstrate the ability to manage multiple initiatives simultaneously and meet tight deadlines;
- Adopt a results-oriented approach and customer satisfaction;
- Demonstrate autonomy, initiative and ability to collaborate effectively with several multidisciplinary teams.

📌 Functional Analyst (Montreal)
🏢 COFOMO
📍 Montreal