- Oversee the full day-to-day operation of a high-volume family entertainment venue
- Lead from the floor, ensuring strong visibility during peak guest periods
- Maintain consistency across guest flow, attractions, cleanliness, readiness, and service standards
- Build structure and routines that keep the business stable through high-demand periods Guest Experience & Community Engagement - Own the full guest journey from booking inquiry through to departure
- Take responsibility for all guest communication related to parties, group bookings, and on-site support
- Ensure every interaction is handled quickly, clearly, and with care
- Build strong community connections with schools, youth groups, and local organizations to drive repeat business
- Reinforce a culture where guest experience is shared across every team member Revenue & Commercial Performance - Drive revenue across admissions, group bookings, birthday parties, and in-venue experiences
- Identify opportunities to grow attendance through local outreach and community activation
- Monitor performance trends and respond quickly to improve peak and off-peak performance
- Manage full P&L; accountability including revenue, labour, and controllable expenses Leadership & Team Development - Recruit, train, and develop a large frontline team including seasonal and part-time staff
- Create a positive, high-energy culture with clear expectations and consistent coaching
- Develop supervisors into strong internal leaders who can support day-to-day execution
- Build retention through engagement, recognition, and hands‑on leadership




- Address performance issues directly while maintaining fairness and professionalism Financial & Operational Discipline - Manage scheduling and labour to match business demand and protect margins
- Maintain accurate daily reporting and operational controls
- Ensure cash handling and reconciliation processes are followed consistently
- Support budgeting and forecasting with practical operational insight Safety & Standards - Maintain strict adherence to all safety procedures and operational compliance requirements
- Ensure all attractions and guest areas are operating safely and consistently
- Promote a proactive safety culture across the entire team
- Address risks quickly and reinforce standards through daily leadership presence Requirements - 5+ years of leadership experience in hospitality, recreation, entertainment, QSR, or similar high-volume environments
- Proven ability to lead large frontline teams in fast-paced, guest-facing operations
- Strong commercial acumen with experience managing revenue and labour performance
- Hands‑on leadership style with a strong presence on the floor
- Ability to coach, develop, and retain frontline and supervisory talent
- Comfortable working in highly active, unpredictable environments
- Strong organizational discipline and attention to detail
- Experience in safety-focused operations is an asset Corporate Culture - Competitive base salary plus performance bonus -$65,000–$70,000
- Full benefits package
- A highly visible leadership role with direct impact on guest experience and business performance
- The opportunity to run a well‑known, community‑driven entertainment destination
- A quick-moving environment where leadership is active, not theoretical
- Long-term growth potential within a growing organization that values strong operators and strong culture builders

📌 General Manager (London)
🏢 JRoss Recruiters
📍 London