PAG Direct is seeking an experienced General Manager to lead one of our high-volume Hyundai dealerships in the GTA. Reporting directly to the Executive Vice President, the General Manager will be accountable for the dealership’s financial performance, customer experience, people development, and day-to-day operations across new and used vehicles, F&I;, service, and parts. We are looking for a complete dealership operator.

The ideal candidate will bring high-volume import-dealership experience, strong financial discipline, and a proven ability to build capable teams.

Key Responsibilities - Assume full accountability for the dealership’s P&L;, budget, forecast, expenses, DOP and NOP - Recruit, coach and develop the management team while building succession plans and promoting talent from within - Maintain a strong relationship with Hyundai Canada and lead the dealership’s progress toward achieving the Hyundai President’s Award - Lead customer experience, reputation management and a culture of accountability, collaboration, ethical conduct and continuous improvement Variable Operations - Sales - Lead new and used vehicle performance, including volume, market share, gross profit and inventory management - Drive a lease-focused sales strategy centred on renewals, pull-ahead opportunities, customer retention and repeat business through CRM utilization - Manage used vehicle acquisition, appraisals, pricing, reconditioning, aging and inventory turn - Oversee F&I; performance, lender relationships, product penetration, funding, chargebacks and regulatory compliance Fixed Operations - Aftersales - Lead service and parts performance with a focus on customer retention, profitability and operational efficiency - Monitor labour sales, technician productivity, effective labour rate,



parts gross profit and service absorption - Strengthen collaboration between sales, service and parts to support lease retention, trade opportunities and customer lifetime value - Ensure strong warranty administration, repair quality and compliance with manufacturer standards Training and Development - Ensure managers and employees complete all required Hyundai OEM product, process, compliance and certification training - Establish cross-functional training between sales, F&I;, service, parts, BDC and administration - Develop department-specific training plans based on performance gaps, business priorities and employee development needs - Build a culture of continuous learning through coaching, succession planning and internal career development Qualifications - Minimum five years of successful automotive dealership General Manager experience, or equivalent senior dealership leadership experience - Proven experience in a high-volume import-brand dealership is strongly preferred - Strong knowledge of dealership financial statements, budgeting, forecasting and full P&L; management - Demonstrated experience across new vehicles, leasing, used vehicles, F&I;, service and parts - Strong understanding of used vehicle aging, inventory turn, appraisal and reconditioning - Experience leading and developing department managers and large teams - Knowledge of the Ontario automotive retail and regulatory workplace, valid OMVIC registration - Hyundai, Tekion, DealerTrack and vAuto experience are considered assets What We Offer - Competitive executive compensation, including base salary and performance-based incentive compensation - Comprehensive benefits and Employee Assistance Program - Direct access to executive leadership - Manufacturer training and professional-development opportunities - Modern dealership technology and operating tools - The opportunity to lead and develop a high-volume Hyundai dealership

📌 General Manager (Richmond Hill)
🏢 PAG Direct
📍 Richmond Hill