Become a Geek+ System Support Technician in Ontario, Canada, providing first-line technical support. Proficiency in English and Mandarin is essential for effective communication.

As a System Technical Support L1, you will manage customer interactions with the Geek+ system, ensuring rapid and accurate resolution of queries. Your duties will include ticket management in the SS system, event prioritization, and collaboration with the Technical L2 support on production issues. A strong foundation in IT will enable you to document and share team knowledge effectively.

Key Responsibilities:
• Respond promptly to customer service requests
• Keep accurate records in the SS ticketing system
• Identify and escalate priority issues efficiently




• Support Technical L2 and Hardware Support teams
• Document procedures and maintain a knowledge database

Requirements:
• Background in Computer Science or similar field
• At least 1 year of IT support experience
• Strong SQL knowledge; familiarity with crystal reports preferred
• Basic Linux and network understanding
• Self-motivated with robust customer service orientation

Support clients effectively and contribute to team success at Geek+ in Ontario.
#J-18808-Ljbffr

📌 Geek+ System Support Technician Ontario
🏢 B Capital
📍 Ontario