Department: Technical Support | Location: Burlington, ON, Canada. Evertz is looking for highly technical and self-motivated individuals for a challenging role in enterprise class software/hardware support engineering. If you are looking to learn and grow with the latest and greatest technologies in the Media and Entertainment industry and build strong customer communications skills, this position is for you!

While working with Evertz Enterprise Support group you will be supporting major M+E customers globally. The opportunities to learn and grow within the industry are limitless. Our products use a broad range of leading-edge technologies that are highly relevant in both the IT and Media Entertainment Industries, amongst others! You will be working with Evertz’ industry leading solutions in Media Supply Chain and Linear Playout. You will assist customers in maintaining superior system uptime and performance by providing quick, efficient, and professional problem solving. You will be integrally involved in both private and public cloud deployments of the Evertz hardware and software technology stack.

Responsibilities

Respond and provide expert technical direction to customers regarding operational issues, firmware upgrades and general system maintenance

Regularly assess customer applications and troubleshoot/diagnose issues through research and/or issue replication to determine the root cause

Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear, and professional manner





Maintain a communication link between customer service and other Evertz departments by partnering to resolve customer issues and communicating status/progress to customers

Aid in design changes and interface with Evertz Product Management team regarding new feature requests

Support the development of communications tools by generating or authoring customer guides and providing detailed technical information to the technical writing group

Skills And Abilities

Positive communication and interpersonal skills

Understanding of network technologies (DNS, DHCP, TCP/IP, Firewalls, Switches)

Work experience with Linux (any flavor)

Knowledge of cloud computing environments (AWS) is preferred

Database experience would be an asset

Above average customer service skills

Ability to perform effectively in high pressure situations

Unparalleled desire to help the customer and deliver service excellence

Passion for technology and learning new software and hardware products

Problem-solving ability and ability to react to changing situations

Ability to multi-task in a fast-paced environment

Qualifications

Degree or diploma in Computer, Electronics or Computer Electronics is an asset

Must have a valid Ontario driver’s license

Must be eligible for international travel and able to work alone with little or no supervision

What We Offer

Employer funded benefits program





Competitive total compensation package

Work-life balance

Employee Assistance plan

Employee Discount Platform

Career progression: rapid paced environment with opportunity to learn a broad range of technical skills

Casual work environment

Social events and sports teams

Location
Burlington, Ontario

Hours
Monday - Friday, 40 hours.

Vacancy
This is an existing position.

Salary Range
$50,000 - $65,000, based on experience.

About Evertz Microsystems (TSX: ET)
Evertz is a global leader in broadcast technology, delivering cutting‑edge hardware and software solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices worldwide. Trusted by major broadcast facilities, telcos, and satellite providers on every continent, we are known for end-to-end innovation that sets the industry standard.

Canadian‑headquartered with offices around the world, Evertz has over 2,000 employees and has been recognized as one of Canada’s 50 Best Managed Companies — a testament to our commitment to excellence and global impact.

Equal Opportunity Employment
Evertz is committed to equal prospect employment. Accommodations are available throughout the recruitment process for applicants with disabilities — please notify HR when scheduling your interview.

Artificial Intelligence
Artificial intelligence (AI) technology may be used in our recruitment process to assist with resume screening and interview note‑taking. All hiring decisions are made by our team without AI involvement.

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📌 Enterprise Support Engineer I (Ontario)
🏢 evertz.io
📍 Ontario