Summary
Reporting to the Group Sales Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities

Greet and engage customers in a friendly and enthusiastic manner

Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs

Use current Point-of-Sale (POS) and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc

Respond and handle customer issues by using valuable judgment and logic in solving problems and making decisions within the job scope

Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices

Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue





Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies

Assist in other areas of the store when business needs dictate

Qualifications

One or more years’ experience in a sales or service environment is preferred

High school diploma or equivalent is preferred

Ability to provide superior customer service and exceed customer’s expectations

Ability to use good judgment and logic

Experience in a related field or outdoor lifestyle

Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

Fun work environment

Competitive wages

Excellent benefits

Unlimited career advancement opportunities

Bass Pro Cares Fund

Bass Pro Shops

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📌 Customer Service Associate (Nova Scotia)
🏢 Bass Pro Shops
📍 Nova Scotia