Overview FCM – Corporate Travel Consultant – Toronto, ON
Job no: 529451 Brand: FCM Work type: Full time Location: Ontario Categories: Operations and Logistics
Corporate Travel Consultant: FCM takes a holistic approach to corporate travel, managing national and global travel programs for medium and large businesses. FCM is part of Flight Centre Travel Group and operates with a global network and local expertise.
Our opportunity involves arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. You will participate in three weeks of paid training before starting. You will handle air, car, rail and ground transportation bookings, ticketing, changes, exchanges, and queue management, while delivering exceptional customer service.
Business hours are 8:00 AM to 8:00 PM ET, Monday – Friday. A typical schedule includes a 40-hour work week with five 8-hour shifts on a rotating schedule.
Key Responsibilities Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel, considering Canadian-specific travel requirements
Build rapport with Canadian business travelers to ensure their travel needs are handled by a trusted Corporate Travel team
Ensure accurate and timely reservations while meeting travelers’ needs
Adhere to company guidelines for customer service, PNRS documentation, profiles, ticketing, invoicing, and accuracy throughout
Comply with Canadian travel policies and regulations
Stay informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge to travel arrangements
Provide consultative support and exceptional customer service throughout the booking process




Inform clients about necessary travel documents and health requirements
Handle ticketing, Phase IVs, and exchanges involving complex international fares
Manage rerouting and exchange processes to minimize disruption
Promote an inclusive, safe work environment for team members from diverse backgrounds
Experience & Qualifications 2+ years of recent, corporate travel management experience, with understanding of Canadian business travelers
In-depth familiarity with Sabre GDS for fare calculations, itinerary management, and ticket issuance
OPC/TICO Certification or ability to complete within 30 days of employment
Experience with quality control processes to ensure accuracy and compliance
Proficiency in ticketing, scripting, and handling complex itinerary changes and exchanges
Ability to navigate complex itineraries, international fares, and PNRs to meet client requirements
Skilled demeanor and strong communication skills
Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality
Quick and effective decision-making to resolve travel-related issues
Commitment to delivering exceptional customer service
Comfortable using travel booking systems and communication tools
Strong technical aptitude and ability to adapt to new technologies
Self-motivated with the ability to work independently




Work Perks Fun culture and strong team environment
Reward & Recognition programs and regular company events
Opportunities to grow and develop professionally
Passion for travel and client service
Commitment to Diversity, Equity & Inclusion, including DEI initiatives and inclusive recruitment
Support for personal and professional development
Corporate Social Responsibility programs and community involvement
Benefits Include Generous paid time off
Travel perks/discounts
Health & Wellness programs and financial wellness services
Group benefits including extended health care, dental, vision
Life, AD&D;, critical illness, long-term disability insurance
Employee Assistance Program
RRSP/RPP with matching
Tuition reimbursement
Employee share plan and stock purchase options
Global career opportunities within a network of brands
Location – Toronto, Ontario
For this position, compensation includes an annual salary of approximately $50,000 plus commission/incentive earnings based on targets. On target earnings are expected to be between $50,000 and $57,000. This posting reflects an active vacancy;
We welcome applications from candidates with diverse experiences. Only those selected will be contacted. Our recruitment process may use AI tools for screening. Final hiring decisions are made by our recruitment team and hiring managers.
Our philosophy Our people deserve an inclusive, respectful workplace. We provide accommodations in the recruitment and onboarding process; please advise Accommodation needs at any point by contacting our Recruitment Team at [email protected]
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📌 FCM - Corporate Travel Consultant - Toronto, ON (Manitoba)
🏢 Traveltechessentialist
📍 Manitoba