Delivery Specialist
The owner of the day-to-day Roam Subscription experience, making sure every customer pickup, drop off, and service visit runs smoothly from check-in to hand-off.
Customer facing and directly responsible for delivering a best in class customer experience to Roam subscribers throughout every appointment.
The connective tissue between Sales, CX, and Operations, keeping vehicles moving and customers informed.
Comfortable working in a fast-paced environment and able to juggle multiple priorities appropriately.
In person 5 days a week at our Etobicoke location, schedule may vary from 9 am to 6 pm depending on business needs.
You will be responsible for:
Greeting customers warmly upon arrival at the service drive, walking the vehicle, and accurately documenting concerns, service history, and requested repairs or maintenance.
Performing incoming and outgoing vehicle inspections as customers drop off and pick up vehicles.
Building clean repair orders and service tickets in our systems, capturing customer-reported issues, recommended services, parts, timing, and pricing.
Coordinating with our Operations, Sales, and CX teams throughout the day to keep every vehicle moving on schedule.
Scheduling and confirming valet pickups, drop-offs, and service appointments via phone, email, and online platforms while optimizing Roam workload.
Processing payments, online bookings, and required signatures at handoff, and reconciling the day's tickets at close.
Serving as a key liaison between customers, sales, and operations to ensure clear communication throughout the subscription and service experience.
Helping keep the service drive, customer lounge,
and front of house welcoming, clean, and organized for incoming customers.
Ideal candidates have:
At least 1 year of post-secondary education or experience.
Worked in customer service facing roles for a minimum of 1–2 years.
A valid Ontario driver's license with a clean abstract; you’ll be moving customer vehicles short distances in office.
Enthusiasm toward helping people and an approach to problem solving on a personal level.
Strong written and verbal communication skills.
Attention to detail (you’ll be inspecting vehicles on a daily basis) and time‑keeping.
Exceptional engagement and substantial availability during peak seasons (summer holidays, spring break, winter holidays).
Strength to adapt and prioritize unexpected changes or emergency tasks.
A highly motivated, proactive, "Get it Done" attitude.
People best for this role have previously worked as, or have experience using the following tools:
A service advisor, service coordinator, or delivery coordinator at a dealership.
A retail sales associate in a high-volume, customer-facing environment.
A customer service representative at a dealership, rental agency, or similar.
A customer-facing administrator/coordinator.
A front desk or guest services associate in hospitality.
Comfortable using Zoho, HubSpot, or other similar CRMs, and other service workflow tools.
Our team culture
We're a tight-knit, ambitious team led by experienced entrepreneurs and operators. We thrive on solving complex problems, moving quick, and delivering a remarkable customer experience. We also offer a comprehensive benefits plan and 4‑weeks paid vacation.
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📌 Delivery Specialist (Ontario)
🏢 Roam
📍 Ontario