Position Summary
The Administrative Operations Coordinator provides administrative and operational support to various teams across the organization. The role is responsible for coordinating administrative activities related to customer accounts, software licenses, maintenance agreements, hardware orders, invoicing preparation, renewals, operational follow‑ups, and internal administrative processes.

The ideal candidate is organized, detail‑oriented, autonomous, and able to manage multiple priorities in a quick‑paced environment.

Customer and Contract Administration

Set up and maintain maintenance agreements within internal systems

Prepare, send, and follow up on maintenance agreements and related customer documentation

Ensure receipt of signed customer documents and agreements

Create and update customer accounts and information within internal systems

Communicate required customer account or contract changes to the Finance department and other internal teams

Assist with customer renewal follow‑ups and administrative requests

Operational Support

Support the administrative processing and follow‑up of customer orders, software license activations, maintenance agreements, hardware requests, and related operational activities

Coordinate and follow up on RMAs completion

Assist with customer account administration, service requests, account changes, and operational follow‑ups

Assist in coordinating installation and service schedules with internal teams

Prepare and maintain operational and customer‑related administrative files

Perform customer and internal follow‑ups as required

Billing and Finance Support

Review and prepare service tickets for invoicing prior to submission to Finance

Prepare commission‑related reports and supporting documentation for Finance; assist with weekly overtime and on‑call tracking processes

Support monthly operational and finance administrative requirements

Assist with lease application administration,



including communication with leasing companies and customers, document preparation, follow‑ups, and submission of required documentation

Prepare backup files and administrative reports related to customer services, cloud credits, and other operational activities

Reporting and Administrative Coordination

Assist in gathering, organizing, and preparing reports and operational information from various internal systems and data sources

Support the preparation and maintenance of operational tracking files and internal administrative reports

Assist management and internal teams with administrative reporting and operational follow‑ups

Identify opportunities to improve, streamline, and automate administrative and operational processes, including the use of AI and other productivity tools

General Administrative Support

Coordinate appointments and administrative activities

Order office supplies and maintain office administrative organization

Maintain organized administrative records and documentation

Provide general administrative support to various departments as required

Perform all other related administrative and operational duties as assigned

Qualifications

Diploma in Administration

Office Management, or equivalent experience

Previous experience in an administrative or operational support role

Strong organizational and time management skills

Attention to detail and ability to manage multiple priorities

Proficiency with Microsoft Office applications

Strong written and verbal communication skills in English (mandatory) and French (nice to have)

Ability to work independently and collaboratively in a team environment

Assets

Experience in a software, technology, retail, or service‑based environment

Experience using ERP, CRM, or internal business systems

Familiarity with invoicing, contract administration, customer account administration, software licensing, or service renewals

Experience supporting operational reporting or administrative tracking activities

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📌 Administrative Operations Coordinator (Quebec City)
🏢 Harris Computer
📍 Quebec City