THE TEAM The mission of the Concierge Division is to connect with and delight our clients.
THE OPPORTUNITY Aritzia Concierge is a energetic high‑performing team delivering Everyday Luxury to the world. The Bilingual Concierge Advisor role offers industry‑leading wages from $20–$30/hour with unlimited growth potential and a comprehensive onboarding program.
THE ROLE As a Bilingual Concierge Advisor, you will:
Deliver world‑class client service across all channels (Live Chat, Phone, and Email) in French and English
Sell clothes and build client confidence through unparalleled styling expertise
Resolve client inquiries efficiently to ensure the highest levels of satisfaction
Meet and exceed established performance targets
THE QUALIFICATIONS Ability to communicate effectively in English written and verbal, and French written and verbal
French as first language preferred
Certifications in French language proficiency such as DALF C1, C2, or CEFRL C1/C2
Passion for providing world‑class client service and building long‑lasting client relationships
Aspirational sense of individual style
Desire to thrive on a high‑performance team
Commitment to learn and apply Aritzia’s values and standards
Aptitude for learning and navigating diverse technology systems
Retail, contact centre, customer service, or hospitality experience considered an asset
THE LOGISTICS Work 30 hours per week for mandatory training during the first two weeks




Training scheduled Monday to Friday from 11AM – 5PM EST
Work shifts within operating hours of 9AM – 9PM EST (including evenings and weekends)
No extended time off from mid‑November through January during peak sales events
Actual hours scheduled each week will depend on availability and business volumes
THE COMPENSATION The typical hiring range is $20–$30 CAD/hour. Final wage may vary based on knowledge, skills, and experience. Aritzia’s compensation package includes a pay‑for‑performance philosophy with growth and recognition opportunities.
THE PERKS Product discount and exclusive private shopping events
A‑OK Commissary & Café – private in‑house dining
SET – on‑site fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes, and optional personal training, open 7 days a week
Aritzia Virtual Wellness – 24/7 resources for wellbeing
Creative, inspiring workplaces that are dog friendly
Additional amenities such as shower facilities, bike rooms, and more
EEO STATEMENT Aritzia is an Equal Employment Opportunity employer. We are committed to creating an inclusive, diverse workplace and providing accommodations for qualified individuals with disabilities at any stage of the recruitment process and employment. Our hiring criteria are based on job‑related knowledge, skills, and experience.

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📌 Concierge – Bilingual Advisor (French) (Ontario)
🏢 Aritzia
📍 Ontario