Reporting to the Telecommunications Supervisor, the Telecommunications Officer provides departmental telecommunications functions to the Campus Police and Security Department, including front desk customer service and phone coverage for the University. The position is accountable for ensuring the efficient receipt and transmission and coordination of on‑campus emergency and non‑emergency requests for police assistance. In addition, the Telecommunications Officer will provide campus customer service phone coverage to include answering all calls to the University and directing such calls appropriately. The Telecommunications Officer will collect pertinent data, determine and contact appropriate responding units, maintain calls in the database using real time entry, and provide responding officers with all necessary information. Obtains and maintains officer status through the duration of each emergency call.

Essential Job Functions

Professionally and effectively answers and dispatches calls for Campus Policy and Security Department

Answering and processing emergency incidents and routine incidents for assistance, communicating clearly and effectively to a reporting party to collect critical information for officer safety awareness and timely response.

Professionally and effectively answers campus calls and directs calls appropriately with strong customer service focus

Provides professional and effective customer service to walk‑ins

Creates and maintains service call log records

Processing inquiries, requests for assistance, and complaints in a courteous and efficient manner

Appropriating resources in order to effectively respond to routine and emergency incidents

All other related duties as assigned

Supervisory Responsibilities
None

Minimum Job Qualifications
Education and/or Experience

Typically, a high school diploma is required. College coursework in police science,



criminology or related field is preferred or equivalent experience

Minimum two years of experience working in a higher education security, public safety agency, or law enforcement environment

Minimum one year of customer service work experience involving the general public

Certificates, Licenses or Registrations
None

Other Competencies (skills, abilities, behavior)
Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision, commitment, and experience in achieving goals and pursuing excellence is critical. Strong customer skills. Strong empathy and people skills. Excellent organizational skills. Ability to work well independently and as a member of a team. Ability to manage multiple projects simultaneously. Must be able to read, write and speak fluently in English.

Physical Demands
Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.

Education
High School or better.

Preferred Education
Associates or better in Criminology and Criminal Justice.

Experience
2 years: Typically, a high school diploma is required. College coursework in police science, criminology or related field is preferred or equivalent experience. Minimum two years of experience working in a higher education security, public safety agency, or law enforcement setting.

Preferred Experience
2 years: Minimum one year of customer service work experience involving the general public. Telephone technique training a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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📌 FT Staff: Telecommunications Officer (Newfoundland and Labrador)
🏢 Shaw University
📍 Newfoundland and Labrador