Shape the client experience as a full-time Financial Member Support Agent with Desjardins. Help clients navigate their banking needs and champion financial empowerment through education and support.

In this role, you will act as a trusted advisor, ensuring members feel valued and supported. You’ll assist with their transactions and educate them about various Desjardins products. Identifying opportunities for improved service and ensuring compliance are key aspects of your responsibilities.

Key Responsibilities:
• Support clients in using transaction technology
• Develop robust business relationships through service excellence
• Address and manage fraud-related issues
• Stay updated with Desjardins products and industry standards
• Ensure adherence to security and compliance measures

Requirements:
• College diploma in a related field
• Two years of relevant experience required
• French proficiency essential
• Comprehensive understanding of financial cooperatives
• Knowledge of service standards and operations

Utilize your customer-focused mindset to enhance member experiences at Desjardins.
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📌 Desjardins Financial Member Support Role (Quebec City)
🏢 Desjardins
📍 Quebec City